MOHD SULFRI HARRIS

Work History

LSEG Malaysia Sdn Bhd

Kuching, Sarawak

03.2019 - Current

Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Saved 30% by implementing cost-saving initiatives that addressed new process of data collection
Used coordination and planning skills to achieve results according to schedule.
Led Data Sourcing team in delivery of Web Crawler Project, resulting in giving new method for Sustainable Investment team for data sourcing
Proved successful working within tight deadlines and fast-paced atmosphere.
Worked with various internal customers to understand needs and provide excellent service.
Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.

LSEG Malaysia Sdn Bhd

Kuching, Sarawak

01.2018 - 03.2019

Assist the implementation, information gathering and information delivery for project requirement in getting ready the IT infrastructure and migration.
Navigated and assist on daily technical issues for IT migration process and constant delivery the updates to the HQ team at London and Sri Langka Office.
Accountable for the support, installation, maintenance of: o Wyze Terminal o Citrix zen desktop application o AWS (Amazon Work Space) application.
Accountable to manage and leading the Kuching Office BCP (Business Continuity Plan) by conducting the assessment, and requirement based on the company policies and compliance.
Overseeing the security for physical report for quarterly reviewed by Security Board.
Increased IT productivity, efficiency, agility and responsiveness on the infrastructure
Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.

MYI Technologies

Kuching, Sarawak

02.2016 - 10.2017

Worked towards the achievement of the strategic and operational objectives of campus 7 x 24 x 365 environment.
Navigated the use of controls, tools and best practices for the network security devices to identify anomalous events and security infractions that may exploit system vulnerabilities thereby reducing their impact.
Accountable for the support, installation, maintenance of: o Switches routers, Wireless Access Point, firewalls and VPN appliance o Brocade, Ruckus, Cisco, Palo Alto, Sangfor.
Managing new overall process of new projects and upcoming projects process from tendering towards the implementation of the overall projects process flow.
Monitored servers and escalated emergency technical issues beyond scope to maintain optimum up-time.
Managed, tracked and coordinated problem resolution and escalation processes.
Coordinated establishment of local area and wide area network to provide robust infrastructure and data capacity for new applications and communication between sites.
Provided detailed technical documentation, including network diagrams, process flow charts and procedural guidelines.
Designed, documented and executed maintenance procedures, including system upgrades and patch management using update manager.

Kiwitech Sdn Bhd

Kuching, Sarawak

12.2013 - 02.2016

Pioneer person-in-charge for overall process of the “Bandar Selamat” Project Implementation for Sarawak Region.
Managing, Navigate and Orienteering projects performance on monthly basis.
Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
Developed implementation methodologies to rein in project costs while meeting key milestones.
Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
Increased savings by initiating and fostering relationships with vendors to communicate on problem-areas and work closely to resolve.
Achieved project deadlines by coordinating with contractors to manage performance.
Reduced expenditures by effectively negotiating vendor and service contracts to drive savings.

S5 System

Limbang, Sarawak

06.2011 - 12.2013

S5 Systems Sdn Bhd as Service Support Management Engineer Key Result Area.
Supporting tier 1 and tier 2 national project implementation of Immigration Enforcement system called NERS (National Enforcement Registration System).
Supporting, maintaining and implement new related projects with the same clients and other national security appliances and system.
Configured hardware, devices and software to set up work stations for clients
Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Wrote and reviewed tickets to request maintenance to various types of equipment.
Submitted service tickets for equipment maintenance requests.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.