GOOD
MOHD SHUKRI MOHD NOR
MANAGER
Kuala Kangsar, Perak,08
Summary
Dynamic manager with a proven track record at SJ Hydro Engineering and Services, excelling in operations management and strategic planning. Enhanced customer satisfaction and drove business growth through effective team leadership and innovative cost-saving measures. Skilled in decision-making and financial oversight, consistently achieving organizational objectives while fostering a positive work environment.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
Manager
SJ HYDRO ENGINEERING AND SERVICES
01.2016 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Service Technician
Bosch Rexroth
03.2011 - 03.2015
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $[Amount].
- Operated hand tools and power equipment according to company safety procedures.
- Followed safety procedures to avoid injuries in field.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Discussed and recommended service options with customers and explained costs involved.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Developed and implemented customized service plans to meet customer needs.
- Collaborated with cross-functional teams to address unique challenges in the field, sharing expertise to develop innovative solutions.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Reduced repeat service calls, meticulously performing quality checks after each repair.
- Improved operational efficiency, meticulously organizing tools and equipment for quick deployment to service calls.
- Initiated feedback loop with engineering team, leading to product improvements and fewer field service issues.
- Streamlined diagnostic procedures to reduce downtime, employing advanced troubleshooting techniques on complex machinery.
- Facilitated seamless software upgrades for clients, ensuring compatibility and minimal operational disruption.
- Streamlined parts inventory management, ensuring critical spares were always available for urgent repairs.
Education
No Degree - TECHNICAL SIJIL AM MACHINE
SEKOLAH MENENGAH TEKNIK KERIAN
PERAK BAGAN SERAI 04.2001 -
Skills
Team leadership
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager
SJ HYDRO ENGINEERING AND SERVICES
01.2016 - Current
Service Technician
Bosch Rexroth
03.2011 - 03.2015
No Degree - TECHNICAL SIJIL AM MACHINE
SEKOLAH MENENGAH TEKNIK KERIAN
04.2001 -