Mohd Shazwan Mohd Mokhtar

Personnel & Recruitment

• To execute and coordinate the Personnel Planning & Recruiting exercise (organization chart, offer and termination letter)
• To execute and coordinate the data base of Human Resource (staff profile, leave and medical data)
• To execute and coordinate the Appraising Performance activities (confirmation, annual increment, bonus and best employee)
• To execute and coordinate the Career Management exercise (counselling, upgrade and promotion, transfer or relocation)
• To execute and coordinate the Employee Incentive Scheme for non-executive (Best Employee, Skill Incentive and Productivity Incentive)
• To execute and coordinate the activity of Industrial Relation of Nilai Operation
• To execute and coordinate recruitment activity, interview invitation, interview session and appointment of new hires
• To execute and coordinate onboarding activity for new hires
• Prepare Personnel Monthly report, Management Committee report, Board of Director report
• Any task given by the Head of Department

Training

● To execute and coordinate the Orientation / Induction programme.

● To execute and coordinate all related activities of training need analysis (TNA, ATP and evaluation)

● To execute and coordinate the Training Implementation activities (On-job training,In-house and external training, practical training).

To execute and coordinate the Human Resource Development Fund issues (contribution, claims, report submission).

• Responsible to make sure all examination related matters run smoothly
• Collect question paper from faculties, vet, and print question paper to distribute to Regional Centres and Main Campus
• Ensure question paper printed accordingly with number of students
• Manage to distribute the question papers in timely manner
• Ensure chief invigilator to collect question paper on time
• Ensure all the examination halls are in good condition
• Collect answer scripts from chief invigilator
• Ensure all collected answer script are keep safe in the strong room before collected by lecturers
• Assist head of examination to prepare report for result endorsement
• Prepare Dean's List certificate for entitled students
• Compile list of students who are absent from Final Examination and prepare for Special Examination
• Assist convocation team during convocation ceremony
• Assist student inquiries regarding examination
• Assist student for scroll and transcript collection
• To complete any administration tasks as required by the Head of Examination

• To handle calls from UNIFI customers
• To provide solutions and troubleshooting to customers on technical issue
• To liaise technical report with technical department
• To handle inbound calls from customers
• Provide customers with answers to general and product enquiries as well as giving billing information provided by the system
• To provide customers with information on the Streamyx’s product and services accurately & efficiently
• To answer queries on Streamyx’s product where the required information is easily accessible in the systems and to escalate any more complex enquiries or requests to the customer service team
• To provide Troubleshooting, Software and internal service support and Computer hardware related support advice to customer
• To log all outcomes accurately in the customer management system and ensure that notes made are sufficient to enable any agent to take a follow up call from the customer
• To complete any administration tasks as required by the Team Leader
• Also experienced in outbound call to follow up case with customer
• Handle repeated case
• Deal with challenging customers

• Assist Human Resource Executive to manage the Human Resource things
• Assist Executives to prepare appraisal to the employees
• Did a simple survey regarding employees’ satisfaction towards Human Resource Department
• Expected Salary: RM3600 Negotiable