Nurul Atiqah Binti Kamaruddin
Batu Caves, Selangor
Summary
Results-driven professional with extensive experience at RHB Bank in debt collection and regulatory compliance. Proven ability to assess customer situations and develop effective repayment strategies while maintaining strong relationships. Proficient in Microsoft Excel and skilled in conflict resolution, ensuring accuracy and efficiency in all data management tasks.
Overview
7
7
years of professional experience
Work History
Debt Collector
RHB Bank
Kuala Lumpur
01.2011 - 01.2016
- Attended meetings with internal staff members to discuss best practices for collections processes.
- Ensured all collection activities complied with applicable laws and regulations.
- Assessed customer financial situations to identify hardship cases that required special consideration or alternative repayment options.
- Provided timely feedback on collection efforts to management.
- Verified accuracy of account information and updated records accordingly.
- Developed strategies to collect on past due accounts while maintaining customer relationships.
Data Entry Clerk
PMP Development
Kuala Lumpur
01.2009 - 12.2010
- Followed up on pending tasks until completion.
- Maintained updated knowledge of industry trends related to data entry operations.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Checked source documents against entered data to ensure accuracy.
Education
LCCI Competencies
INSTITUD PROFESIONAL BAITUMAL
CHERAS, KUALA LUMPUR12-2008
SPM
SM TEKNIK LEBUH CATOR
Ipoh, Perak12-2005
Skills
- Debt collection
- Regulatory compliance
- Customer assessment
- Account verification
- Data entry
- Time management
- Conflict resolution
TECHNICAL SKILLS
- Microsoft Word - Advance
- Microsoft Excel - Advance
- Microsoft Powerpoint - Advance
Languages
Malay
First Language
Malay
Proficient (C2)
C2
English
Intermediate (B1)
B1
Accomplishments
- In Recognition for Top Collector Residential 30dpt Team Quarter 4 2011 (Achieve 131% Collections)
- Consumer Collections & Recovery Department (Certificate Of Top Performer)
Timeline
Debt Collector
RHB Bank
01.2011 - 01.2016
Data Entry Clerk
PMP Development
01.2009 - 12.2010
LCCI Competencies
INSTITUD PROFESIONAL BAITUMAL
SPM
SM TEKNIK LEBUH CATOR