Mohd. Shane Mohd. Isa
Melaka - Malaysia
Summary
Diverse Senior Corporate Management professional with over 30 years of extensive experience in General Management, Change Management, Event Management, Retailing in Household & Appliances, Hypermarket, FMCG, and Sporting Goods. Making strategic decisions and sound judgement playing an important pivotal role in the organization. A renowned people person with a distinctive track record. Direct involvement in every strategic decision. Also involve directly in intermediate and high-level negotiation in leasing and property development. Extensive experience in FMCG managing Hypermarkets.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Director. Campus Operations
Malaysia Maritime Academy
2021.01 - Current
- Seconded from MISC Group to provide leadership and direction in the administration in the administration of MMASB.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Develop and implement systematic approaches and operational metrics to manage, monitor and report on performance of various aspects of the campus operations.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Special Projects, President Group CEO Office
MISC Bhd.
2019.01 - 2021.01
- Report to the President Group CEO
- Responsible in change management of subsidiary on project basis
- Led Project to assist Akademi Laut Malaysia (ALAM) transformation to University College status
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Involve in managing the reorganization and functional role of the day-to-day operation
- Establish SOP and Job Description for new role.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Streamlined organizational processes by evaluating current systems and implementing improvements.
- Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.
- Established innovative policies to improve organizational performance and increase customer satisfaction.
- Delivered operational excellence by optimizing resources, processes, and overall cost structure.
- Supported project management team for optimal performance.
- Reduced operational costs through strategic cost management initiatives.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives.
- Employed optimal safety practices to reduce worksite complaints and hazards.
- Spearheaded development and implementation of distributed organizational structure to increase efficiency.
- Directed change management initiatives that aligned employees with evolving business objectives.
- Developed and implemented comprehensive risk management programs to mitigate potential liabilities.
- Navigated complex regulatory environments while maintaining compliance across all aspects of the organization''s operations.
- Implemented robust financial controls to increase transparency, reduce risk, and optimize resource allocation.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Managed financial, operational and human resources to optimize business performance.
- Represented organization at industry conferences and events.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Formulated and executed strategic initiatives to improve product offerings.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Streamlined business processes, resulting in increased operational efficiency across all departments.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
Head, Corporate Events, Group Corporate Communications
MISC Bhd.
2017.01 - 2019.01
- Lead MISC group corporate and subsidiaries’ event.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
COO (Aviation)
e-Response Alert Sdn Bhd
2016.01 - 2017.01
- Head the Aviation Business Unit
- Responsible in managing and marketing aircraft deals in Malaysia, Singapore, Indonesia, Thailand, and Vietnam
- Work closely with manufacturer in the USA and Department of Civil Aviation Malaysia
- Managing MRO at Melaka International Airport and Flight Training.
- Managed budgets and financial forecasting to ensure fiscal responsibility and maintain profit margins.
- Facilitated regular leadership meetings to discuss progress on strategic goals, identify opportunities for improvement, and address challenges proactively.
- Negotiated key partnerships with vendors, suppliers, and other stakeholders for improved collaboration and resource allocation.
- Spearheaded strategic planning initiatives for long-term growth and profitability.
- Oversaw the development of new products or services from conception to market launch.
- Collaborated with cross-functional departments to optimize workflow and enhance communication channels.
- Drove process improvements across multiple business units, resulting in increased productivity levels.
- Conducted market research to guide informed decision-making about potential investments or expansions into new markets or industries.
- Navigated complex regulatory environments to ensure compliance across all aspects of operations.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
General Manager
Al-Ikhsan Sports Sdn Bhd, ASICS, Canterbury & AL
2013.01 - 2016.01
- Led and managed Al-Ikhsan Sports and its' subsidiaries
- Oversee 3PL operations to ensure goods received and delivered in timely manner
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Analyzed market trends and competitor activities to create competitive advantages.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Collaborated with cross-functional teams to develop innovative solutions.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Store Director
Carrefour Malaysia
2008.01 - 2013.01
- Managing day to day Hypermarket operations
- Ensuring smooth operations in Food & Non-Food Divisions with sufficient stocks
- Fully accountable on margin and P & L
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Responsible to ensure Hypermarket meets Hygiene Audit and freshness
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
- Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Managed team of 97 cashiers and floor staff.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw store remodels and expansions to enhance the shopping experience for customers while maximizing retail space utilization.
- Evaluated suppliers to maintain cost controls and improve operations.
- Reported to district manager regarding store and staff issues, financial goals and sales.
- Developed new store location from ground up by hiring and training efficient team.
- Organized special events within the store to drive foot traffic and increase overall revenue potential.
- Devised processes to boost long-term business success and increase profit levels.
- Analyzed operating and financial statements for profitability ratios.
- Developed and managed annual budgets to optimize store profitability while maintaining high-quality standards.
- Ensured compliance with all applicable laws, regulations, policies, and procedures pertaining to store operations.
- Led a team of employees in daily tasks, providing ongoing training and mentoring for their professional growth.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Implemented loss prevention strategies to minimize shrinkage, securing company assets and reducing costs.
- Prepared annual budgets with controls to prevent overages.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Streamlined inventory management processes for improved accuracy and timely replenishment of stock.
- Identified current and future trends that appeal to consumers.
- Established clear communication channels between departments within the store to facilitate smooth day-to-day operations.
- Championed sustainability efforts by implementing eco-friendly practices throughout the store''s operations.
- Utilized information technology to record sales figures, for data analysis and forward planning.
- Formulated pricing policies and determined daily coupons.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Increased store sales by implementing strategic marketing campaigns and promotional events.
- Assessed newly unpacked merchandise and instructed stock clerks to add to display cases and displays.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Developed and implemented successful staff incentive programs to motivate employees.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Supervised guests at front counter, answering questions regarding products.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced operational risks while organizing data to forecast performance trends.
Regional Controller – Sabah & Sarawak
Courts Malaysia
1995.01 - 2008.01
- Managed multiple site locations. 12 stores and 5 warehouses operations within Sabah & Sarawak
- Responsible on region's P&L
- Ensure logistic and shipping process delivered as scheduled.
- Ensure After Sales Service issue resolved within given time frame
- Oversee training and recruitment process
- Work closely with HQ.
- Assisted in strategic planning efforts, providing accurate forecasts and valuable insights on regional performance trends.
- Provided valuable input during contract negotiations, safeguarding company interests while balancing client needs.
- Analyzed profitability trends within divisions, identifying opportunities for margin improvement through cost reduction or pricing adjustments.
- Negotiated favorable terms with vendors, resulting in cost savings that positively impacted the bottom line.
- Implemented robust inventory control measures to reduce waste and improve supply chain efficiency in the region.
- Reduced regional expenses through diligent budget management and cost control initiatives.
- Directed corporate decision-making and planning by monitoring and setting policies and procedures to optimize fiscal performance.
Education
Master of Arts - Business Management
Open University Malaysia
Melaka _ Malaysia08.2022
Diploma in Management -
Open University Malaysia
Melaka - Malaysia12.2020
Private Pilot License -
Department of Civil Aviation Malaysia
01.2006
A Level -
Associated Examining Board, UK
01.1991
Sijil Pelajaran Malaysia -
Sekolah Muzaffar Syah Melaka
01.1987
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Project Management
- Team Management
- Creativity and Innovation
- Strategies and goals
- Organizational Development
- Contract and Vendor Management
- Facilities Management
- Performance Evaluations
- Budget Management
- Business Planning
- Capital Spending
Personal Information
- Citizenship: Malaysian
- Date of Birth: 06/09/70
Certification
- Private Pilot License - Current
Languages
Malay, English
Native language
Malay
Proficient
C2
English
Proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Director. Campus Operations
Malaysia Maritime Academy
2021.01 - Current
Special Projects, President Group CEO Office
MISC Bhd.
2019.01 - 2021.01
Head, Corporate Events, Group Corporate Communications
MISC Bhd.
2017.01 - 2019.01
COO (Aviation)
e-Response Alert Sdn Bhd
2016.01 - 2017.01
General Manager
Al-Ikhsan Sports Sdn Bhd, ASICS, Canterbury & AL
2013.01 - 2016.01
Store Director
Carrefour Malaysia
2008.01 - 2013.01
Regional Controller – Sabah & Sarawak
Courts Malaysia
1995.01 - 2008.01
Master of Arts - Business Management
Open University Malaysia
Diploma in Management -
Open University Malaysia
Private Pilot License -
Department of Civil Aviation Malaysia
A Level -
Associated Examining Board, UK
Sijil Pelajaran Malaysia -
Sekolah Muzaffar Syah Melaka
- Private Pilot License - Current
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