Summary
Overview
Work History
Education
Skills
Projectannexure
Timeline
Generic
Mohd Sham Abd Kadir

Mohd Sham Abd Kadir

Business Operation Head
Desa Saujana Langat

Summary

Offering detail-oriented and proactive approach, eager to learn and develop in dynamic environment. Brings foundational knowledge in process optimization and resource management, contributing to streamlined operational workflow. Ready to use and develop problem-solving and leadership skills within Business Operation role. Positive and motivated with strategic mindset and strong sense of responsibility. Possesses in-depth understanding of operations management and excels in project coordination and team leadership. Drives operational efficiency and fosters continuous improvement to achieve organizational success. With proven history in operational leadership. Successfully spearheaded key initiatives that streamlined processes and enhanced productivity. Demonstrated expertise in strategic planning and team management. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Possesses both financial aspect and technical aspects make me feel I am ready to steer the business operation to next level of achievement. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

35
35
years of professional experience
1990
1990
years of post-secondary education

Work History

Business Operation Head

Adatech Industries Sdn Bhd
Wilayah Persekutuan, Kuala Lumpur
09.2024 - Current
  • Provided strategic oversight on major projects ensuring timely completion within budget constraints.
  • Oversaw budget planning and financial management activities, ensuring fiscal responsibility throughout the organization.
  • Implemented data-driven decision-making techniques, improving overall operational effectiveness and profitability.
  • Successfully managed crisis situations maintaining focus on priorities while providing guidance for rapid resolution.
  • Negotiated contracts with vendors and suppliers, securing favorable terms that contributed to long-term success and sustainability.
  • Leveraged industry best practices to optimize workflow efficiencies and drive improvements in service delivery timescales.
  • Streamlined operations by implementing efficient processes and workflows, leading to increased productivity.
  • Developed strong relationships with key stakeholders, facilitating effective communication channels for better decision-making processes.
  • Optimized resource allocation for improved operational efficiency and cost savings across departments.
  • Established clear performance metrics and targets, driving continuous improvement in operational effectiveness.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Reported issues to higher management with great detail.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced operational risks while organizing data to forecast performance trends.

Head of Compliance

Citaglobal Telco Sdn Bhd
05.2023 - 01.2024
  • Develop and execute strategies and policies that align seamlessly with the organization's overarching goals and objectives
  • Conduct regular audits and inspections to swiftly identify and evaluate potential threats to the organization's operations and financial well-being
  • Take charge of process improvement initiatives and oversee the entire lifecycle of risk index updates, from inception to successful completion
  • Ensure timely implementation of risk control measures to proactively prevent or minimize business losses
  • Establish a robust communication framework to disseminate changes and updates effectively to all relevant stakeholders, including management, staff, customers, and suppliers
  • Institute periodic audits and maintenance of the Telecommunications organization's business processes
  • Continuously monitor and analyze performance metrics to assess the impact of process changes on outcomes
  • Develop, install, and implement Quality, Safety, Health, and Environment (QSHE) business procedures to ensure compliance and excellence in these critical areas
  • Organize and oversee the management of business processes for the entire division, emphasizing efficiency and effectiveness

Head of Telco

WZ SATU Bhd, later Citaglobal
01.2022 - 01.2023
  • Developed a compelling business case supported by cash flow analysis to equip senior management with winning strategies
  • Created comprehensive business plans, schedules, resource estimates, and status reports at every project stage to ensure on-time, on-budget project delivery
  • Planned, managed, controlled, tracked, and successfully concluded strategic projects/programs, aligning them with business objectives
  • Conducted regular audits and inspections to proactively identify and assess potential threats to the organization
  • Established streamlined payment and purchase order processes and associated procedures
  • Secured the Digital Nasional Berhad contract and managed site awards effectively
  • Implemented timely risk control measures to minimize business losses
  • Successfully partnered with Smart Digital International Sdn Bhd, resulting in estimated savings of RM10 million in company investments
  • Secured a contract with Digital Nasional Berhad, including a rental agreement for up to 43 potential site towers
  • Constructed comprehensive business models and cost analyses to support partnerships and future plans
  • Managed the partnership with Ennova Sdn Bhd to navigate potential losses within forecasted financial years
  • Efficiently oversaw the implementation of collaboration agreements and established a robust finance department

General Manager Service Provider

Dedinet Malaysia Sdn Bhd
01.2018 - 01.2020
  • Acted as a member of the partner's Solutions implementation team, participating in discovery sessions to comprehend client business objectives and system needs
  • Collaborated with Dedinet's Solutions Architect to design solutions tailored to meet client requirements
  • Oversaw testing to ensure the solution's performance aligned with design specifications
  • Conducted client training sessions and provided support during the go-live process, playing a key role in promoting solution adoption
  • Worked closely with the Service Provider's Project Leader, ensuring project responsibilities were understood and projects remained on schedule
  • Communicated progress, expectations, and escalated issues for resolution in weekly Status Meetings with the Project Leader and Consulting Directors

Director Sales and Support

Guntong Technology Sdn Bhd
01.2016 - 01.2017
  • Engaged with clients regularly to identify and deliver solutions for their daily operational needs
  • Offered technical expertise to support both pre-sales and post-sales activities
  • Translated business requirements into viable opportunities, often extending beyond the current portfolio
  • Led a team in creating customized solutions tailored to meet unique client demands
  • Facilitated discussions between clients and senior management to align requirements, acceptance criteria, and optimization strategies
  • Continuously developed and updated technical data collection and measurement methods, enhancing the client service portfolio

General Manager Cost Optimization

Celcom Malaysia Berhad
01.2013 - 01.2015
  • Monitored and facilitated Network-related initiatives to identify cost improvement and revenue uplift opportunities
  • Organized regular cross-divisional dialogues to assess potential areas for optimization and improvement
  • Reviewed and incorporated savings into the annual Network budget
  • Collaborated closely with the Finance team to track and analyze CAPEX and OPEX utilization
  • Analyzed spending trends, project execution, and maintenance contracts to identify cost-saving areas and coordinated cost-saving efforts across divisions

Senior Manager Quality Assurance

Celcom Axiata Bhd
01.2000 - 01.2013
  • Expanded responsibilities to manage and supervise service quality assurance across core network areas, including voice, internet, and broadband, involving the formulation of key performance indicators and process improvements
  • Led critical initiatives such as Fiber (MPLS) network modernization, served as the project manager for fiber optic rollout, and played a pivotal role in technical evaluations for new systems, contributing to enhanced service delivery and network performance
  • Spearheaded the creation of Voice Key Performance Indicators (KPIs) in a multi-vendor Core Network environment, setting the standard for voice quality assessment
  • Built KPIs for Value Added Services across various Service Networks, ensuring consistent performance and customer satisfaction
  • Overseeing critical quality indices related to voice, maintaining a vigilant eye on performance and improvements
  • Developed and managed comprehensive service testing cases to guarantee the reliability and quality of services
  • Successfully handled a staggering 800k daily data record with over 10 dimensions, ensuring data accuracy and accessibility
  • Established robust reporting standards, providing clear insights into performance metrics
  • Vigorously enforced improvement measures and quality control initiatives to elevate service excellence
  • Actively contributed to the development of near-term milestone plans in the surveillance system, ensuring strategic alignment
  • Led the technical evaluation process for a new system, both pre-and post-delivery, to ensure seamless integration and performance enhancement

Head of Prepaid Technology

Celcom Malaysia Berhad
01.1994 - 01.2000
  • Spearheaded the development of Celcom's inaugural Mobile Intelligent Network (MIN), crafting tender specifications to accommodate long-term and mid-term growth
  • Orchestrated nationwide roadshows to educate stakeholders and create awareness about MIN capabilities and capacity
  • Diligently managed project timelines, ensuring strict adherence to quality requirements
  • Collaborated with production houses to devise services aligned with sales group objectives
  • Skillfully managed vendor relationships, adeptly negotiating costs and terms
  • Achieved a remarkable feat by successfully commissioning an Intelligent Network, accommodating 1.5 million subscribers within just six months of receiving the award
  • Designed and executed a Network Master Plan, ensuring seamless implementation
  • Led the development of 130 ISO business processes, fostering a culture of efficiency and excellence
  • Played a pivotal role in the evaluation, site visits, and implementation of the Mobile Intelligent Network tender at Celcom

Engineer Teletraffic Management

Telekom Malaysia
01.1991 - 01.1994
  • Developed a comprehensive master plan for traffic management, encompassing Numbering, Routing, and Signaling, and led a team to produce an annual master plan
  • Played a pivotal role in crafting tender specifications for Celcom's first Mobile Intelligent Network (MIN) to accommodate long-term and mid-term growth
  • Led the evaluation, site visits, and implementation of the Mobile Intelligent Network tender, along with conducting workshops to gather inputs and proposed improvements for future years
  • Managed project timelines, organized nationwide roadshows to create awareness, oversaw User Acceptance Testing (UAT) for system pre-commissioning, and skillfully handled vendor negotiations and costing

Assistant Manager Zone 3

Telekom Malaysia Berhad
Wilayah Persekutuan, Kuala Lumpur
01.1990 - 01.1991
  • Managed the operation and maintenance of 12 switches in Zone 3 of the Central Region, including preventive maintenance of subscriber lines, switching batteries, and rectifiers
  • Successfully oversaw the migration of subscriber lines from cabins to buildings, achieving a remarkable 0.01% profile error rate instead of the expected 30%
  • Actively participated in project activities like cabin migration and software patching, ensuring fault handling and corrective actions during wet seasons
  • Maintained switching tapes for 24-hour switching activities, managed process improvements, and promoted knowledge sharing during monthly activities with the NOC personnel

Education

Bachelors - Electrical & Electronic Engineering

USM

Skills

Projectannexure

  • Subscriber Migration from Cabin (20k) to Building (40k), Telekom Malaysia, Kuala Lumpur, 6 months, Vendor & 4 subordinate, NEAX-61E to AXE-10, Team Lead
  • Plan, Evaluate, Build, Implement Intelligent Network System, Celcom Malaysia, Malaysia, 6 months, Vendor, regional staff & 6 subordinate, Japan Prepaid System, Technical Director
  • Plan & Build Celcom's Customer-Centric Service Management (CCSM), Celcom Malaysia, Malaysia, 12 months, Vendor, Committee Team Member, Vendor Specific Solution, Project Director Advisor
  • Establish Network Facility Provider Division, WZS Berhad, Kuala Lumpur, 12 months, 16 subordinate, Infrastructure, Head of Division
  • Managing Business Operation, Adatech Industries Sdn Bhd, 5 months, Vendor & Project Management, 7 subordinate, Business and Operation Management

Timeline

Business Operation Head

Adatech Industries Sdn Bhd
09.2024 - Current

Head of Compliance

Citaglobal Telco Sdn Bhd
05.2023 - 01.2024

Head of Telco

WZ SATU Bhd, later Citaglobal
01.2022 - 01.2023

General Manager Service Provider

Dedinet Malaysia Sdn Bhd
01.2018 - 01.2020

Director Sales and Support

Guntong Technology Sdn Bhd
01.2016 - 01.2017

General Manager Cost Optimization

Celcom Malaysia Berhad
01.2013 - 01.2015

Senior Manager Quality Assurance

Celcom Axiata Bhd
01.2000 - 01.2013

Head of Prepaid Technology

Celcom Malaysia Berhad
01.1994 - 01.2000

Engineer Teletraffic Management

Telekom Malaysia
01.1991 - 01.1994

Assistant Manager Zone 3

Telekom Malaysia Berhad
01.1990 - 01.1991

Bachelors - Electrical & Electronic Engineering

USM

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Mohd Sham Abd KadirBusiness Operation Head