MOHD SHALFIZAL A.M SHUHAIMI

Airport Care Ambassador,part of Malaysian Airport's Customer
Experience team,Frontline staff who provide assistance to
passengers,offering wayfinding,luggage help and wheelchair
support,ensuring a seamless and joyful airport experience.
Wayfinding: Guiding passengers to check their gates
departure,check in counters and other areas within the
airport.
issues,providing wheelchair access and support
General assistance : Addressing passengers inquiries and
concerns ensuring a smooth and positive airport experience
As a ACA,we also need to know how to handle medical cases
First attendees involving medical treatment required by
passengers
Manage queue at hotspot area such as baggage reclaiming
area.

Sales cum Customer Service Representative ( Officer ), AIRASIA
TRAVEL & SERVICE CENTRE, Kuala Lumpur
April 2014 - March 2022
Ticketing, makes and or changes reservations, seat
arrangements
Assignment, answer inquiries about flight schedules and
fares, verifies reservations by phone, figures fares and
handles payments
Assisting airport staff via phone regarding reservations or
amendments that could not proceed during passengers at
the airport
Handle credit or debit transactions through the payment