Mohd Shahril Ibrahim

• Developed and maintained standard operating procedures for customs activities, ensuring on relevant processes and requirements.
• Collaborated closely with customer service to optimize logistics processes while meeting all necessary legal requirements related to trade activities.
• Implemented continuous improvement initiatives in customs processes, leading to increased efficiency and cost savings for the organization.
• Developed relationships with Royal Customs of Malaysian, including government officials and international partners, ensuring smooth operations and timely resolution of issues.
• engage with Kesihatan "FOSIM" for medival shipment.
• In-charge and liaise with Royal Malaysian Custom Department regarding all regulatory declaration matters.
• Liaise with Customs Urusetia department & Penang port customs regarding to K1/K2/K8/K9 declaration to ensure shipments get approval.
• Liaise with MITI regarding chemical regulatory declaration. • Knowledge regarding form E
• Co-ordinate with MITI regarding (Form D/Form E} for approval if any.
• Liaise with MIDA regarding Tolak Stock and quantity declaration.
• Knowledge of Customs and Port Authority requirements (K1/K2/K8/K9), ZB1 & ZB2, COO & FTA, and HS codes.

• Oversaw branch security protocols, maintaining a safe workplace for both employees and customers alike.
• Improved branch efficiency by streamlining processes and implementing time-saving strategies.
• Managed daily operations for smooth functioning, ensuring a high level of productivity.
• Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
• Implemented new policies and procedures, leading to better adherence to company standards and regulatory requirements.
• Coordinated with other departments to ensure seamless communication and efficient workflow across the organization.
• Developed strong relationships with clients, resulting in increased loyalty and repeat business.
• Optimized staffing schedules to maximize productivity during peak hours while minimizing labor costs during slower periods.

Assist manager in operating effective warehouse management system covering space optimization, efficient resources and equipment utilization, security of goods and safe work place.

• Implemented inventory control measures, reducing waste and optimizing stock levels to meet demand.
• Supervised operations team to support operational excellence and excellent customer service.
• To support in the preparation, presentation, and follow-up on request for information (RFI), request for proposal (RFP) and request for quotation (RFQ)
• Prepare payment, rectify cost, incentive report and others report as per management request
• Evaluated vendor proposals thoroughly to ensure alignment with company goals before finalizing agreements.
• Reduced operational costs through the implementation of cost-saving initiatives and process improvements.
• Coordinated with other departments on joint projects, streamlining processes for maximum efficiency across all business units.
• Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
• Improved communication within the team through regular meetings, updates, and open channels of communication.

Arrange the delivery products to customers or companies such as transportation of goods for multiple clients, dealing with trucking vendor on daily scheduling of goods pick up following up on multiple routes, drivers and deliveries arrangements

• Oversee the time delivery of goods in order to maintain time schedules and track deliveries to ensure deliveries are met.
• Monitor and reports driver issues such as accident, safety concern or licensing issues.
• Strengthened communication skills through regular interactions with others.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Paid attention to detail while completing assignments.
• Coordinate Landbridge shipment from China to Malaysia

• Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
• Managed benefits administration, ensuring accurate enrollment and providing helpful resources for employees.
• Provide a full range of reception services. Respond to requests for information from the public or employees by answering the phone, greeting the public, mailing program information, and making referrals.
• Perform complex data entry tasks for which there is a moderate variation of formats and procedures and with general instructions for coding and entering data; check and correct entry for input errors.
• Assist with travel arrangements as necessary.
• Monitor and maintain office supplies and materials.
• Assists in scheduling and general set up tasks for meetings in local communities as requested.
• Check daily attendance record of contract and permanent staff according to respective department.
• Updating employee’s data / file as and when necessary.
• Supervise issuing of badge, punch card, lanyard, birthday gift for employees, track on uniform, safety shoes distribution approval letters.
• Miscellaneous purchase of stationery control, pantry sundries,(Issuing purchase order).
• Any specific task to be assigned by the superior and management from time to time.

• Participated in continuous improvement initiatives, sharing insights and suggestions for enhancing operational efficiency.
• Contributed to cost savings initiatives by identifying opportunities for reducing material consumption or implementing more efficient processes.
• Troubleshot equipment issues, minimizing downtime and keeping production on track to meet deadlines.
• Utilized Lean Manufacturing principles to eliminate inefficiencies and maximize productivity throughout the facility.
• Consistently met or exceeded production targets by employing effective time-management skills and maintaining focus on task completion.
• Reduced waste by optimizing material usage and adhering to strict quality control measures.
• Calibrated machines to maintain required productivity levels and adherence to quality standards.