Tour Manager
Destiria Travel & Tours Sendirian Berhad
04.2005 - 11.2011
- Increased repeat business with exceptional customer service and attention to detail throughout the entire tour process.
- Built strong relationships with clients, resulting in a significant number of referrals and positive reviews.
- Collaborated with local tour guides to incorporate their knowledge and expertise in providing authentic, immersive experiences for clients.
- Implemented contingency plans during unforeseen events or emergencies to minimize disruptions to the overall tour experience.