MOHD SAMSUL AKBE
Summary
Proficient Senior Client Operation Officer looking to leverage 6 years' related experience to take on new role with room for growth and new challenges. Organised and detail-oriented professional adept at driving improvements by utilizing strong critical thinking and problem solving skills.
Overview
10
10
years of professional experience
Work History
Senior Client Operation Officer - Reconciliation
CACEIS Investor Service (M) Sdn Bhd
07.2018 - Current
- Formerly known as RBC Investor & Treasury Services (M) Sdn Bhd
- Perform preliminary check to ensure all feeds are received and loaded into reconciliation system and connect to internal Support Team and Agents for any missing swifts.
- Perform daily reconciliation for Cash, Security and Unit Trust Funds to ensure any discrepancy are monitored till clearance. Additionally, reach out internally and to Agents for any reconciliation issue.
- Perform Cash Control to ensure all cash wires are treated in timely manner to avoid any unfavourable implication such as CASS breach and overdraft. Additionally, generate and distribute reports to RPS management and all Business Units.
- Host weekly attestation call with internal Business Units to ensure all discrepancies are being monitored and attested to ensure timely clearance. Additionally, attest to periodical tasks such as MRA,PEGA, KPI etc to Oversight and Governance team on monthly basis.
- Generate tasks segregation within team member on daily basis to ensure sufficient coverage with focus on volume and FTE availability
- Perform ad-hoc task as assigned by Supervisor/Manager.
Senior Officer
UOB Centre of Excellence Sdn Bhd
04.2017 - 05.2018
- Attended incoming calls pertaining customer's credit card usage such as outstanding balance, transactions, card activation etc
- Assisted to check and advise on customer's applications and requests for credit cards & credit card facilities, temporary credit limit increase, waiver etc
- Follow up to relevant departments pertaining customer's request or cases for solutions and subsequently update customers through outbound phone call
- Performed sales referral for credit card application & financial facilities.
Reservation Associate - Travel Agency & Online Travel Agency
Hatten Hotel Melaka
07.2015 - 06.2016
- Processed reservations received from Travel agents, FIT & online booking sites and sent out reservation itinerary & Pro-forma invoice accordingly
- Followed up Letter of Undertaking or advance deposit, charged on clients' credit card & revert with charged slip or proceeded with cancellation whenever necessary
- Dealt directly with Travel Agency & OTA for bookings that's tied up to certain terms & condition that prohibited any amendment or “unusual” request such as contra payment and additional allotment request
- Responded to clients' inquiry through return mail or phone call that range from room rate to places of interest.
Night Auditor
Eco Tree Hotel Melaka
06.2014 - 02.2015
- Prepared actual & forecast revenue, occupancy report and day-end reports on daily basis for management review
- Examined room rate, special discount (if any) and in-charged on billing routing to ensure correct amount were billed to respective guests & Travel agents especially group bookings
- Examined credit card transaction to ensure no discrepancy & closed credit card terminal through settlement process on daily basis
- Processed 3rd party reservations, received & posted payment on system accordingly as well as checked-in and checked-out guests
Education
BBA (Hons) Banking and Finance -
Multimedia University
05.2016
Accomplishments
· CACEIS RPS Exceptional Effort Award 1st Quarter 2024
· RBC Quarterly Individual Performance Award for 2nd Quarter of 2020.
· RBC RPS GRESA Monthly Individual Awards :
- Oct 2020
- Dec 2019
Additional Information
• Mr Muharram Mohamed Noor, RPS UK Region Manager, 603-2704 2805
• Mr Abu Talib Ab Rahim, RPS UK Region Supervisor, 603-2704 2805
Timeline
Senior Client Operation Officer - Reconciliation
CACEIS Investor Service (M) Sdn Bhd
07.2018 - Current
Senior Officer
UOB Centre of Excellence Sdn Bhd
04.2017 - 05.2018
Reservation Associate - Travel Agency & Online Travel Agency
Hatten Hotel Melaka
07.2015 - 06.2016
Night Auditor
Eco Tree Hotel Melaka
06.2014 - 02.2015
BBA (Hons) Banking and Finance -
Multimedia University
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