Experienced and dedicated Service Desk Analyst with over 6 years of experience in providing high-quality technical support and customer service. Proven expertise in troubleshooting and resolving hardware, software, and network issues while maintaining excellent communication with end-users. Skilled in managing service requests, incidents, and providing timely resolutions in a fast-paced environment. Adept at collaborating with cross-functional teams to improve service delivery and enhance user satisfaction. Seeking to leverage technical skills and customer service excellence in a dynamic IT support role.