Overview
Work History
Education
Timeline
Mohd Ridhuan Mamat

Mohd Ridhuan Mamat

PEKAN, PAHANG

Overview

24
24
years of professional experience

Work History

Head of the Department

Giant Superstore
01.2024 - 06.2024
  • Analyzed sales data to identify trends and adjust merchandising strategies accordingly for maximum profitability.
  • Improved gross margins by closely monitoring price points on key items in comparison to competitor offerings while balancing quality considerations.
  • Arranged merchandise in optimum locations according to shelf allocation established by management, with focus on convenient customer access.
  • Developed and maintained schedule for staging and delivering orders.
  • Managed department personnel, performance management, training, and workflow planning.
  • Coordinated product rotation according to expiration date and quality parameters.
  • Ensured compliance with food safety standards by regularly inspecting storage areas, equipment maintenance, and employee practices.
  • Acted as a liaison between store management and corporate teams to ensure alignment on companywide goals, policies, or promotional activities.
  • Maintained up-to-date knowledge of industry trends, competitor offerings, and regulatory changes to make informed decisions for the perishable department''s continuous improvement.
  • Reduced shrinkage levels by conducting regular audits, monitoring expiration dates, and ensuring proper rotation of products.
  • Collaborated with store leadership to develop marketing initiatives that drove foot traffic into the perishable department sections.
  • Provided ongoing support during peak sale periods or special events by coordinating additional labor resources when necessary.
  • Organized storage areas to maximize capacity, minimize product handling and satisfy temperature requirements.
  • Contributed to the overall success of the store by participating in cross-functional initiatives such as community outreach programs or employee engagement events.
  • Led a high-performing team of associates through consistent coaching, feedback, and recognition for their achievements.
  • Optimized space allocation within the department through strategic layout design, taking into account product visibility and ease of access for customers.
  • Streamlined operations by enhancing communication between various perishable departments regarding shared resources or overlapping responsibilities.
  • Implemented computerized inventory tracking system, completed departmental documentation and kept precise records to meet customer needs.
  • Managed budget effectively by optimizing labor costs and minimizing waste through improved forecasting techniques and scheduling adjustments.
  • Controlled and tracked inventory loss due to spoilage or unmet quality standards.
  • Enhanced perishable department performance by implementing effective inventory management and merchandising strategies.
  • Boosted customer satisfaction levels with a focus on providing exceptional service in all perishable departments.
  • Increased sales through the development of innovative product displays, cross-merchandising techniques, and seasonal promotions.
  • Developed strong vendor relationships to negotiate pricing deals, secure promotional support, and ensure timely deliveries.
  • Streamlined ordering processes to minimize stockouts while reducing overstock situations that contribute to shrinkage.
  • Introduced new products by partnering with vendors to expand selections in response to evolving consumer preferences and market trends.
  • Implemented a robust training program that increased employee knowledge of perishable products, handling procedures, and safety regulations.
  • Oversaw accurate and timely receipt of perishable products.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Conducted research to address shipping errors and packaging mistakes.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.

Sales Executive / Technical Team (Agent)

CROSSFIT MARKETING
02.2023 - 03.2024
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
  • Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
  • Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
  • Participated in industry trade shows to represent company and generate valuable leads for future business growth.
  • Boosted team morale and performance by leading regular training sessions on sales techniques and product updates.
  • Fostered culture of continuous improvement, encouraging feedback and innovative ideas from sales team.
  • Identified new market opportunities through diligent research and networking.
  • Led cross-functional teams to support sales objectives, fostering collaboration between sales, marketing, and product development.
  • Secured new clients by developing and implementing strategic sales plans that focused on target industries.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Recommended complementary purchases to customers, increasing revenue.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Developed strong rapport with customers and created positive impression of business.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Business Consultant

Buss Consulting
Kuala Lumpur, Kuala Lumpur
08.2019 - 12.2022
  • Cultivated productive partnerships with industry professionals such as brokers, attorneys, and financial advisors to drive business growth.
  • Streamlined operations by adopting innovative insurance processing software, improving efficiency within the team.
  • Recruited and mentored top-performing insurance agents, fostering a supportive and results-driven work environment.
  • Identified emerging trends in the insurance industry through continuous research and education to stay ahead of competitors in service offerings.
  • Analyzed detailed reports on agency performance metrics to identify areas of strength and opportunity.
  • Oversaw complex claim settlements, ensuring fair resolutions for all parties involved while maintaining company profitability.
  • Managed day-to-day operations including staffing schedules, claims handling procedures, compliance audits, office maintenance, and inventory management.
  • Developed strong relationships with underwriters and carriers to negotiate better coverage options for clients.
  • Implemented cross-selling initiatives that increased sales of ancillary products alongside primary policies for added revenue streams.
  • Optimized policy renewal processes to ensure timely updates of coverage terms and maintain high retention rates among existing clients.
  • Expanded market share with targeted marketing campaigns to attract prospective clients in niche industries.
  • Increased agency revenue by implementing effective sales strategies and training programs for staff.
  • Led team meetings focused on strategic planning, goal-setting, and fostering a collaborative atmosphere within the agency.
  • Reduced claims processing time by optimizing internal workflows and streamlining communication with adjusters.
  • Elevated customer service standards by implementing new policies that prioritize client needs and concerns.
  • Improved staff retention rates through regular performance reviews, professional development opportunities, and employee recognition initiatives.
  • Enhanced client satisfaction rates through personalized consultations and tailored policy recommendations.
  • Maximized agency profitability with diligent expense tracking, budget monitoring, and cost-saving measures.
  • Implemented comprehensive risk management strategies for clients, minimizing potential losses from unforeseen events.
  • Spearheaded community engagement initiatives by sponsoring local events, supporting charitable causes, and promoting insurance awareness in the public domain.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Maintained high standards of customer service by building relationships with clients.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.
  • Utilized CRM software to manage client relationships.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Developed business strategies by conducting comprehensive market research and competitor analysis.
  • Increased client satisfaction by implementing tailored solutions for their unique business needs.
  • Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals.
  • Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
  • Established strong client relationships through excellent communication and negotiation skills to secure long-term contracts.
  • Led process improvement initiatives that resulted in streamlined workflows and increased overall efficiency within the organization.
  • Identified growth opportunities for clients by conducting thorough financial and risk assessments.
  • Developed complete business plans and operational strategies for new and existing business.
  • Enhanced team productivity by providing guidance on effective time management and prioritization techniques.
  • Led restructuring of organization internal processes, resulting in improved performance.
  • Mentored junior consultants, fostering professional development and sharing industry expertise.
  • Evaluated existing business models, identifying areas of improvement to increase revenue generation potential.
  • Streamlined operational processes with the integration of innovative technologies, reducing overall costs.
  • Collaborated with cross-functional teams to ensure seamless execution of complex projects while meeting all stakeholders'' expectations.
  • Developed comprehensive business strategies for clients, leading to improved market positioning.
  • Built strong relationships with clients by consistently delivering actionable insights.
  • Crafted customized marketing strategies that increased brand visibility for clients.
  • Streamlined client operations with integration of new technological solutions, enhancing overall efficiency.
  • Enhanced team productivity by leading workshops on efficient project management techniques.
  • Developed risk management plans to protect clients against potential threats.
  • Led negotiations for clients, securing favorable terms and conditions.
  • Created financial models to forecast business growth opportunities for clients.
  • Guided clients through change management processes, minimizing disruptions to business operations.
  • Improved client satisfaction with tailored consulting services.
  • Conducted in-depth market research to identify trends, informing strategic decisions.
  • Advised on best practices for human resources management, improving staff morale and productivity.
  • Implemented CRM systems to enhance client engagement and retention.
  • Designed and implemented training programs for client staff, boosting their skills and performance.
  • Analyzed financial data to identify cost-saving opportunities for clients.
  • Conducted due diligence for clients considering mergers or acquisitions.
  • Transformed client business processes through introduction of agile methodologies, significantly increasing agility and responsiveness.
  • Created and managed project plans, timelines and budgets.
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gathered, organized and input information into digital database.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Maintained database systems to track and analyze operational data.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Devised and implemented processes and procedures to streamline operations.

Takaful Insurance Agent

Prudential BSN Takaful Berhad
07.2016 - 04.2020
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.
  • Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
  • Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
  • Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
  • Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
  • Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.
  • Mentored junior agents, sharing industry insights and best practices for success in the field.
  • Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
  • Established a solid reputation within the community as a knowledgeable and reliable resource for all things insurancerelated.
  • Utilized CRM software to manage client relationships.
  • Facilitated smooth transitions between carriers when needed, minimizing disruptions to client coverage and maintaining positive relationships with all parties involved.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Streamlined administrative tasks, improving overall office efficiency and productivity.
  • Resolved complex claims issues, advocating on behalf of clients to ensure fair settlements.
  • Boosted sales team morale and performance by leading informative training sessions on new products and sales techniques.
  • Increased market share by identifying and targeting underserved demographics with tailored insurance products.
  • Spearheaded digital marketing campaign that increased online inquiries and sales conversions.
  • Collaborated with underwriters to negotiate terms that met clients' needs while maintaining company profitability.
  • Implemented client feedback system to gather insights and improve service delivery continuously.
  • Streamlined application processing, significantly reducing wait times for policy approvals and client satisfaction.
  • Reduced policy lapses by establishing proactive communication strategy to educate clients on importance of continuous coverage.
  • Fostered team-oriented environment that encouraged collaboration and shared success among agents.
  • Achieved top salesperson status by consistently exceeding sales targets through effective client relationship management.
  • Organized community outreach programs to raise awareness about importance of insurance, generating new leads.
  • Negotiated with service providers to offer exclusive deals for clients, adding value to their policies.
  • Enhanced client portfolio value by recommending personalized insurance solutions based on individual risk assessments.
  • Maintained high level of industry knowledge through continuous professional development, ensuring advice was always accurate and relevant.
  • Customized insurance packages to client needs, enhancing customer satisfaction and loyalty.
  • Developed referral program that increased client base through satisfied customer recommendations.
  • Analyzed claim patterns to recommend policy adjustments, reducing risk and preventing future losses.
  • Improved client retention rates with exceptional service and timely follow-up on policy inquiries and adjustments.
  • Streamlined renewal process, making it easier for clients to update and maintain their policies.
  • Facilitated smooth claim processes for clients, ensuring they received prompt and fair settlements.
  • Conducted comprehensive market research to stay ahead of industry trends, ensuring clients received most up-to-date policy advice.
  • Educated clients on insurance policies and procedures.
  • Met with customers to provide information about available products and policies.
  • Analyzed customer needs to provide customized insurance solutions.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Calculated premiums and established payment methods for sales.
  • Generated leads through cold-calling, networking and other outreach methods.
  • Finalized sales and collected necessary deposits.
  • Collected premiums on or before effective date of coverage.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Conducted annual reviews of existing policies to update information.
  • Researched and identified potential new markets.
  • Identified and solicited sales prospects in agency databases.
  • Monitored customer feedback and identified areas of improvement.
  • Created sources for continuous client referrals within community and with businesses using extensive networking skills.
  • Negotiated contracts and terms of sale with potential customers.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Evaluated competitors' products and services to gain competitive advantage.
  • Conducted research and identified market trends to develop better strategies for sales.
  • Designed presentations and marketing materials to promote insurance products.

Senior Land Surveyor /Site Supervisor

Syarikat Pembenaan Yeoh Tiong Lay Sdn Bhd
Kuala Lumpur, Kuala Lumpur
07.2000 - 07.2016
  • Implemented GIS technologies to create visually impactful maps and reports for presentation to clients and stakeholders.
  • Safeguarded environmental resources during construction activities through accurate identification of sensitive areas.
  • Supported utility providers in identifying ideal locations for new installations using detailed subsurface mapping techniques.
  • Assisted in the design of transportation routes by providing accurate topographical data to engineers and planners.
  • Conducted topographic surveys for large-scale infrastructure projects, contributing to efficient construction processes.
  • Optimized resource allocation by performing thorough cost estimations for various survey projects.
  • Increased accuracy of survey data by conducting thorough quality control checks and employing precise measurement tools.
  • Developed detailed site plans for commercial developments, supporting informed decision-making by stakeholders.
  • Collaborated with multidisciplinary teams to provide accurate geospatial information for urban planning initiatives.
  • Ensured legal compliance by executing cadastral surveys in accordance with relevant land use regulations and guidelines.
  • Advanced subdivision designs by providing precise topographic data necessary for optimal lot placement.
  • Performed hydrographic surveys for coastal engineering projects, resulting in improved shoreline management strategies.
  • Reduced project timelines through meticulous planning and coordination with clients and team members.
  • Streamlined field operations, ensuring adherence to safety protocols and reducing risks for on-site personnel.
  • Delivered comprehensive boundary surveys, resolving property disputes in a timely manner.
  • Guided field crews on proper survey methods and techniques.
  • Coordinated surveys to establish accurate legal boundaries for properties.
  • Followed local, regional and national surveying guidelines.
  • Applied training and mathematical abilities to calculate heights, depths and relative positions of terrain.
  • Researched previous property information and compared to current findings.
  • Trained and directed assistants to complete professional surveys of different types of properties.
  • Updated deeds, leases and other legal documents with property descriptions and boundary details.
  • Made proactive adjustments to policies and procedures to meet changing demands.
  • Performed regular equipment calibrations to maintain consistent accuracy in measurements.
  • Implemented safety measures during fieldwork by vigilantly following established protocols and guidelines regarding hazardous conditions or environments.
  • Acted as a liaison between design teams and contractors ensuring seamless coordination throughout project phases.
  • Ensured adherence to local regulations by staying up-to-date on zoning laws and property boundaries.
  • Streamlined project timelines by efficiently utilizing surveying equipment, such as total stations, GPS, and data collectors.
  • Collaborated with project managers to ensure timely completion of work assignments while maintaining high quality standards.
  • Enhanced site accuracy by meticulously conducting topographic and boundary surveys.
  • Evaluated existing site conditions, identifying potential environmental or physical barriers that could impact project feasibility or timelines.
  • Conducted hydrographic surveys resulting in accurate mapping of underwater features for coastal engineering projects.
  • Identified potential issues during site visits by proactively communicating with construction teams.
  • Trained junior surveyors in field techniques and safety procedures to enhance overall team performance.
  • Elevated the overall quality of surveying services through continuous professional development and staying current with industry trends.
  • Improved workflow efficiency through the implementation of effective record-keeping systems for field notes, drawings, and other relevant documents.
  • Reduced errors in construction projects by providing precise measurements and stakeout points for building foundations, utilities, and roadways.
  • Increased client satisfaction with thorough communication of survey results and recommendations.
  • Reviewed and checked survey, subdivision and parcel maps to verify compliance with laws.
  • Ensured compliance with local building codes and regulations throughout the construction process by working closely with city inspectors or other relevant authorities.
  • Oversaw subcontractor performance, holding them accountable for meeting deadlines and maintaining quality standards.
  • Conducted regular site inspections to monitor progress and address any potential issues promptly.
  • Implemented quality control measures to maintain high standards of workmanship at all times.
  • Enhanced client satisfaction by ensuring timely completion of interior construction projects.
  • Maintained accurate records of project documentation including contracts, permits, invoices, change orders, and certifications of occupancy.
  • Streamlined communication between stakeholders, including clients, contractors, and suppliers, for seamless project coordination.
  • Collaborated with architects and designers to develop detailed project specifications and plans.
  • Established relationships with trusted vendors for consistent supply chain management, reducing material costs without compromising quality.
  • Successfully completed numerous interior renovation projects within tight deadlines while adhering to client specifications and budget constraints.
  • Prepared comprehensive reports on project status for internal management review and external client updates.
  • Developed and maintained excellent relationships with clients, resulting in repeat business and positive word-of-mouth referrals.
  • Supervised onsite labor teams, ensuring efficient workflows and adherence to safety protocols.
  • Organized training sessions for workers to improve their skills and knowledge of industry practices.
  • Resolved conflicts among team members diplomatically, fostering a positive work environment.
  • Provided hands-on supervision during critical phases of construction projects guaranteeing precision in implementation of design details.
  • Facilitated risk assessments for potential hazards on-site, implementing preventive measures to ensure worker safety.
  • Directed, planned and scheduled finishing line operation personnel and equipment for on-time and top-quality production and shipment of [Product or Service].
  • Tracked and documented manpower levels, work orders and production reports using [Software] for optimum workplace organization and communication.
  • Trained and mentored [Number] team members and counseled and disciplined according to labor agreement and company policies.
  • Mastered and taught wood finishing processes, tools and techniques.
  • Refined finishing processes, created and implemented [Number] standard instructions and focused finishing efforts on essential product surface areas.
  • Maintained and monitored finishing department equipment, tools and inventory and constantly emphasized team and customer safety.
  • Repaired imperfect production products and performed or delegated other finishing processes for final acceptance in quality control process.
  • Read, Interpreted and understood production and construction drawings and led completion of finishing work in full compliance to specifications.
  • Coordinated with schedulers, other foremen, supervisors and subordinates and expedited finished orders to meet customer needs.
  • Oversaw daily operations at site, keeping team production moving at optimal pace.
  • Inspected equipment and tools used for safe operation.
  • Trained workers in proper methods, equipment operation and safety procedures.
  • Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
  • Directed projects according to schedule and quality demands.
  • Provided feedback to workers on job performance and safety procedures.
  • Supported construction and extraction workers to facilitate timely completion of projects.

Education

Certificate - Architecture

IKM TSYA, Pekan
12.1999

Timeline

Head of the Department - Giant Superstore
01.2024 - 06.2024
Sales Executive / Technical Team (Agent) - CROSSFIT MARKETING
02.2023 - 03.2024
Business Consultant - Buss Consulting
08.2019 - 12.2022
Takaful Insurance Agent - Prudential BSN Takaful Berhad
07.2016 - 04.2020
Senior Land Surveyor /Site Supervisor - Syarikat Pembenaan Yeoh Tiong Lay Sdn Bhd
07.2000 - 07.2016
IKM TSYA - Certificate, Architecture

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Mohd Ridhuan Mamat