Summary
Overview
Work History
Education
Skills
Timeline
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Mohd Ramadan Bin Hussin

Executive
Rembau,Rembau

Summary

Dynamic Branch Manager with a proven track record at Ascen Plus Pharmacy, excelling in team management and customer service. Enhanced operational efficiency and reduced turnover by fostering a positive work environment. Skilled in Microsoft Office and adept at multitasking, driving revenue growth through exceptional client relationships and strategic planning.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

15
15
years of professional experience

Work History

Retail Operation & Logistic

Ascen Plus Pharmacy
03.2024 - Current
  • Passionate about learning and committed to continual improvement.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Resolved problems, improved operations and provided exceptional service.
  • Participate in event conducted by the company
  • preparing stock delivery to event or outlets
  • to fulfilled request from customer , outlets and event
  • Arrange daily delivery operation to outlets

Branch Manager

Ascen Plus Pharmacy
08.2022 - 02.2023
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.

Branch Manager

Manjaku
03.2021 - 08.2022
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
  • Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
  • Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
  • Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.

Branch Manager

BWY Holdings Sdn Bhd
08.2019 - 01.2021
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Maintained friendly and professional customer interactions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Consulted customers to boost product sales and services.
  • Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.

Retail Opetaions Executive

BWY Holdings Sdn Bhd
11.2010 - 08.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

High School Diploma -

Segi International College
Subang Jaya, Selangor, Malaysia
04.2001 -

Skills

Friendly, positive attitude

Teamwork and collaboration

Computer skills

Customer service

Microsoft office

Team management

Time management

MS office

Data entry

Microsoft Word

Calm under pressure

Multitasking Abilities

Timeline

Retail Operation & Logistic

Ascen Plus Pharmacy
03.2024 - Current

Branch Manager

Ascen Plus Pharmacy
08.2022 - 02.2023

Branch Manager

Manjaku
03.2021 - 08.2022

Branch Manager

BWY Holdings Sdn Bhd
08.2019 - 01.2021

Retail Opetaions Executive

BWY Holdings Sdn Bhd
11.2010 - 08.2019

High School Diploma -

Segi International College
04.2001 -

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Mohd Ramadan Bin HussinExecutive