Summary
Overview
Work History
Education
Skills
Timeline

MOHD NUR IQMAL BIN ABDUL LATIFF

KUNAK - SABAH

Summary

Driven by a commitment to excellence, I leveraged flexibility and quality control measures at AUMKAR ESTATE and One World Hotel to enhance customer satisfaction and operational efficiency. Demonstrated ability to learn quickly, adapt to changing demands, and improve service delivery, significantly boosting referrals and sales revenue without compromising on service quality.

Overview

8
8
years of professional experience

Work History

BOILER

AUMKAR ESTATE
01.2023 - Current
  • Managed daily operations for successful broiler production, including feed management, temperature control, and ventilation adjustments.
  • Enhanced biosecurity measures by establishing strict sanitation protocols for personnel entry into the facility, preventing cross-contamination risks.

WAITER

One World Hotel
01.2017 - 09.2020
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
  • Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Informed customers about daily and seasonal specials.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

STPM -

SEKOLAH MENENGAH KEBANGSAAN KUNAK JAYA, Kampung Kunak, Sabah, Malaysia
04.2001 -

SPM -

SEKOLAH MENENGAH KEBANGSAAN KUNAK JAYA, Kampung Kunak, Sabah, Malaysia
04.2001 -

Skills

Flexibility in scheduling

Timeline

BOILER - AUMKAR ESTATE
01.2023 - Current
WAITER - One World Hotel
01.2017 - 09.2020
SEKOLAH MENENGAH KEBANGSAAN KUNAK JAYA - STPM,
04.2001 -
SEKOLAH MENENGAH KEBANGSAAN KUNAK JAYA - SPM ,
04.2001 -

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MOHD NUR IQMAL BIN ABDUL LATIFF