MS Office
MOHD NUR HAZIM BIN ZAINAL ABIDIN
Customer Service Executive
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Customer Service Executive
DAYTHREE BUSINESS SERVICES SDN BHD
05.2023 - Current
- Handled both incoming voice and non-voice aging tickets as well as outbound calls
- Also, utilize the Zendesk customer inquiry system to communicate with four co-currencies via Chat platform
- Demonstrating outstanding customer service skills by meeting and exceeding customers' needs with suitable terminology and timely organization to maximize daily production
- Examine, resolve, and ensure that complaints from customers are almost entirely met
- To ensure a successful resolution, make sure feedback and priority requests are escalated appropriately.
Shift Incharge - Softcoat Process
SHINETSU POLYMER (MALAYSIA) SDN BHD
05.2022 - 05.2023
- Verify the operator's attendance and assign them a task
- Fix the machine's issue and ensure that all operators adhere to S.O.P
- Keeping products stocked and filing daily reports before the operator continues to run the machine, the output setup
- Implemented safety procedures and monitored team compliance.
- Collaborated with other managers to develop strategies for continuous improvement, enhancing overall operational efficiency.
Motorcycle Mechanic
BJC MOTORSPORT
03.2020 - 04.2022
- Repair, upgrade, and refurbish the engine of a motorcycle refurbish the engine and the top section as requested by client
- Examine the motorcycle both before and after completing the service
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Ensure that the customer is happy with the motorcycle and its cleanliness.
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
One Way Agent (Driver)
SOCAR MOBILITY MALAYSIA SDN BHD
09.2019 - 02.2020
- Bring vehicles back to their zone after exiting KLIA
- Deliver vehicles at the location specified by the client
- Examine the car both before and after deliver or received it.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Updated logs and tracking documents accurately and according to schedule requirements.
Ground Handling Agent
POS AVIATION SDN BHD
06.2019 - 09.2019
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Transferred luggage from aircraft to collection areas safely using equipment.
- Collaborated with team members to ensure punctual flight departures and arrivals.
- Loaded and unloaded cargo efficiently, minimizing delays in aircraft boarding process.
- Improved ramp safety by consistently adhering to company policies and federal regulations.
Education
Diploma Vocational Malaysia And Licensed Aircraft
MALAYSIAN AVIATION TRAINING ACADEMY
Kuantan, Pahang, Malaysia06.2019
Skills
A person who is self-motivated and who is openhanded risk-taking, and adventurous
One who is willing to try new things in order to gain new experience
Good Stress Management, Time Management and Multitasking
Teamwork, Analytical, Adaptability, Analytical and Active Listening
Call center experience, Live chat support, Troubleshooting, Excellent Communication, Problem-Solving, Computer Skill, Online chat and email, Understanding Customer Needs and Good Complaint Handling
Staff Scheduling, Punctual and Reliable, Staff Motivation, Process Improvements, Equipment Troubleshooting, Schedule Management, Teamwork and Collaboration
Software
MS Power Point
MS Excel
Zendesk
Genesys
Reference - NUR HANINI ZAIHAINI
ASSISTANT OPERATION MANAGER | DAYTHREE BUSINESS SERVICES SDN BHD | 0179767781
Timeline
Customer Service Executive
DAYTHREE BUSINESS SERVICES SDN BHD
05.2023 - Current
Shift Incharge - Softcoat Process
SHINETSU POLYMER (MALAYSIA) SDN BHD
05.2022 - 05.2023
Motorcycle Mechanic
BJC MOTORSPORT
03.2020 - 04.2022
One Way Agent (Driver)
SOCAR MOBILITY MALAYSIA SDN BHD
09.2019 - 02.2020
Ground Handling Agent
POS AVIATION SDN BHD
06.2019 - 09.2019
Diploma Vocational Malaysia And Licensed Aircraft
MALAYSIAN AVIATION TRAINING ACADEMY