Mohd Nor Ehwan Surat
Johor Bahru
Summary
Expert in problem-solving with a focus on delivering solid solutions. Proven ability to collaborate effectively within teams to achieve management goals. Quick learner with strong multitasking skills and high self-motivation. Demonstrates precise time management to meet deadlines consistently. Results-driven Sales & Marketing Manager with expertise in driving pre-sales and sales activities to promote and sell services and products. Achieved significant revenue growth through strategic planning, team guidance, and client relationship management. Focused on developing new business opportunities and enhancing customer loyalty.
Overview
2
2
Languages
1
1
Certification
23
23
years of professional experience
Work History
Sales & Marketing Manager
SOLID RESOURCES ENTERPRISE
12.2012 - Current
- Promoted and sold the company's services and products through pre-sales and sales activities.
- Explored and developed new business opportunities and customer relationships
- Built new business partnerships to drive customer acquisition and generate revenue.
- Establish, maintain and foster strong business relationships with existing & new customers.
- Maintained outstanding and loyal relationships with existing customers by sending discounts, deals and loyalty rewards through email.
- Planned marketing strategies to support Sales and Marketing team objectives
- Tracked Sales and Marketing team activities to align with company sales targets and strategic planning
- To guide and advise Sales and Marketing team to look into clients' inquiries and scope of services they needed
- To guide and advise Sales and Marketing team to look into client technical issues and propose the solutions
- Conducted cost analysis to identify savings opportunities for the company (reviewing cost price, new supply sourcing)
- Researched and recommended cost-saving strategies to benefit both the company and clients
Product Development Engineer
EPCOS SDN BHD
10.2011 - 11.2012
- Led cross-functional teams in the development of new products, from concept through to market launch, ensuring compliance with industry standards.
- Development of new product (GDT : Gas Discharge Tube, a gas based Surge Arrester) based on customer requirement
- Researched new material potentials for cost-effective product development, contributing to improved product viability.
- Facilitated transition of products from development to mass production, collaborating with manufacturing teams to ensure scalability and consistency.
- Oversaw product testing phases, analysing results to guarantee compliance with industry standards and safety regulations.
- Supported QA team in ensuring product quality standards were met during production.
- Continual improvement and evaluation over time for new product & current product quality stability
- Initiate and guide cross department team formation for product manufacturing control (Production, QA, QC, Logistics, Marketing)
- Collaborated with suppliers to source high-quality materials while negotiating cost-effective contracts for product manufacturing.
- Support Production to improve production yield
- Establish BOM for SAP system input by IE
- Develop and determine production facility to be used for new product prototype and mass production
- Establish product standard (datasheet) for publication to customers
- Advised Marketing team on customer suitability for existing products, enhancing customer satisfaction and product alignment.
Engineer
KENWOOD ELECTRONICS (M) SDN. BHD.
04.2003 - 10.2011
- Lead engineering section team through mass production work-instruction writing stages.
- Select most efficient production practice to maximise production capability.
- Identified process improvement opportunities and led initiatives to enhance operational efficiency.
- Analysed production systems to identify improvements supporting continual enhancement.
- Implement Comm HQ modification requests for communication equipment promptly.
- Debugged and troubleshot production tooling and equipment to quickly and efficiently resolve issues.
- Conducted tests and examined components and assemblies to identify and rectify defects.
- Tested equipment, machinery and instruments to assess proper functioning.
- Examined in-house production processes to discover improvement opportunities..
- Continually improved methods and procedures for processes, measurement, documenting and workflow techniques.
- Implement Comm HQ modification requests for communication equipment promptly.
- Prepare production facility for communication product production runs.
- Apply mass production practice for car audio and handy communication equipment.
- Deliver finished goods on time to Kenwood Singapore.
- Provide feedback on improvements for next-year's new design products.
- Work with initiative and minimal supervision in daily tasks.
- Organise workloads effectively and motivate teams to perform.
- Contribute as a strong team player with multitasking ability.
- Handle high-pressure situations while maintaining production focus.
- Kept project leaders regularly updated with progress, maintaining open, productive communication.
- Analysed system failures and implemented corrective actions to prevent recurrence, enhancing system robustness.
- Identified process improvement opportunities and led initiatives to enhance operational efficiency.
- Developed and delivered technical training programmes for junior engineers and technicians to support their professional growth.
- Debugged and troubleshot production tooling and equipment to quickly and efficiently resolve issues.
Education
Primary/Secondary School/O Level - Muar, Johor
Sekolah Menengah Sains Muar
Muar, Johor12-1998
Bachelor of Physics -
Universiti Teknologi Malaysia
Skudai, Johor12-2002
Skills
- Product development
- Digital marketing
- Lead generation
- Sales and marketing strategy
- B2B sales expertise
- Customer relationship management
- Brand positioning
- Retail marketing
- Troubleshooting Electronics Problem of consumer product
- Root cause Analysis
- Failure Mode & Effect Analysis (FMEA)
- Measurement System Analysis (MSA)
- Six Sigma
- Poka Yoke
- Team leadership
- Cross-functional collaboration
- Client engagement
- Problem solving technique with 8D system
Languages
Bahasa Malaysia
English
Certification
- Malaysian Vocational Goods Driving Licence, 2027-01-01
- Malaysian Driving License Class B2 and D, 2027-01-01
Timeline
Sales & Marketing Manager
SOLID RESOURCES ENTERPRISE
12.2012 - Current
Product Development Engineer
EPCOS SDN BHD
10.2011 - 11.2012
Engineer
KENWOOD ELECTRONICS (M) SDN. BHD.
04.2003 - 10.2011
Primary/Secondary School/O Level - Muar, Johor
Sekolah Menengah Sains Muar
Bachelor of Physics -
Universiti Teknologi Malaysia