Mohd Nor Alian Bin Rusdi Lian
Kuala lumpur
Summary
Reliable associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Enhanced customer satisfaction through personalised assistance and product recommendations. Delivered comprehensive service and maintained a clean, welcoming store environment to elevate the shopping experience. Motivated professional with a strong focus on customer engagement and teamwork. Drives sales through effective communication and an understanding of customer needs. Brings attention to detail and a commitment to maintain high standards in store presentation. Dynamic Retail Professional committed to enhance customer experiences and achieving sales targets. Utilises upselling strategies and visual merchandising to create appealing shopping environments. Collaborates effectively with team members to exceed performance goals and foster a positive store atmosphere.
Overview
7
7
years of professional experience
Work History
Pandora Jewellery
Retail associates
Pavilion bukit bintang kuala lumpur, Malaysia
11.2022 - Current
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Contributed to visual merchandising efforts, creating eye-catching displays that showcased featured products effectively.
- Greeted customers and provided outstanding customer service.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Maintained clean, safe working environments to eliminate accident risks.a
Adidas
Retail associates
Mytown kuala lumpur, Malaysia
10.2019 - 07.2022
- - Performed all functions regarding receiving, stock, and housekeeping-related tasks.
- - Engaged with customers enthusiastically to drive sales.
- - Processed cash and credit payments as a cashier, using point-of-sale (POS) systems.
Topman
Junior sales coordinator
Pavilion bukit bintang kuala lumpur, Malaysia
11.2018 - 05.2019
- - Maintained up-to-date product knowledge by participating in product and vendor training.
- - Ensured a clean work area while processing item stock and completing mark downs.
Education
SPM -
Tagasan Secondary School (SMKT) Semporna
Semporna01-2016
PT3 -
Tagasan Secondary School (SMKT) Semporna
Semporna01-2014
Skills
- Upselling strategies
- Teamwork
- Retail store operations
- POS system operations
- Sales goal achievement
- Sales proficiency
- Customer service
- Product knowledge
- Retail sales
- Cash drawer balancing
- Multitasking
- Suggestive selling
- Visual merchandising
- Cash handling
- Store cleanliness
- Sales performance
- Product display
- Stock replenishment
- Team building
- Strategic planning
- Health and safety awareness
Languages
Bahasa Melayu = good
English = moderate
WEBSITES, PORTFOLIOS, PROFILES
https://www.linkedin.com/in/mohd-noralian-lian-517585b3?utm_source=share&utm_campaign=share_via&utm_
Websites, Portfolios and Profiles
- https://www.linkedin.com/in/mohd-noralian-lian-517585b3?utm_source=share&utm_campaign=share_via&utm_
- https://www.linkedin.com/in/mohd-noralian-lian-517585b3?utm_source=share&utm_campaign=share_via&utm_
Timeline
Pandora Jewellery
Retail associates
11.2022 - Current
Adidas
Retail associates
10.2019 - 07.2022
Topman
Junior sales coordinator
11.2018 - 05.2019
SPM -
Tagasan Secondary School (SMKT) Semporna
PT3 -
Tagasan Secondary School (SMKT) Semporna