Mohd Nor Hashim
Senior Operation Executive
Selangor
Summary
Service Executive with top-level skills in problem solving of trouble shooting, Electrical wiring, overhauling engine, hydraulic systm of heavy machinery.
Happy personality and customer-focused background coupled with expertise in Mobile Tadano Crane,Tadano Skylift,Mobark wood chiper, all Bobcat product and Kubota Engine.
Ready to tackle new challenges and build success with exciting organization.
Familiar in Service Executive with more 20 years service and problem solving experience. Well experience in heavy machinery industry protocols with proven history of leading shifts with excellent guidance and employee leadership.
Overview
32
32
years of professional experience
5
5
years of post-secondary education
Work History
Senior Operation Executive
SIS Technology (M) Sdn Bhd
Selangor
05.2021 - 05.2022
- Resolved issues and recommended actions based on production and compliance reports.
- Identified issues with service team, workforce and material sourcing and implemented successful solutions.
- Clarified roles, responsibilities and expectations of staff.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Identified and resolved issues between employees, promoting better collaboration and mutual respect.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
Service Executive
Multico Asia Sdn Bhd
03.2004 - 04.2021
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Defined clear targets and objectives and communicated to other team members.
Bobcat Technician
Posim Industrial Equipment Sdn Bhd
Selangor
05.2000 - 04.2004
- Increased customer satisfaction by resolving issues.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Protos Mechanis
RJ Reynolds
Selangor
01.1991 - 10.2000
- Collaborated with team members to achieve target results.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Actively listened to operator on the machines issue, handled concerns quickly and escalated major issues to supervisor.
- Identified issues, analyzed information and provided solutions to problems.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
No Degree -
Institut Latihan Perindustrian
Kuala Lumpur 04.2001 -
High School Diploma -
Sekolah Menengah Ungku Aziz
Sabak Bernam, Selangor 01.1985 - 11.1989
Skills
- Relationship
Timeline
Senior Operation Executive
SIS Technology (M) Sdn Bhd
05.2021 - 05.2022
Service Executive
Multico Asia Sdn Bhd
03.2004 - 04.2021
No Degree -
Institut Latihan Perindustrian
04.2001 -
Bobcat Technician
Posim Industrial Equipment Sdn Bhd
05.2000 - 04.2004
Protos Mechanis
RJ Reynolds
01.1991 - 10.2000
High School Diploma -
Sekolah Menengah Ungku Aziz
01.1985 - 11.1989
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