MOHD NOOR IDZWAN BIN RUSLAN
SEREMBAN
Summary
Detail-oriented Admin Assistant with strengths in office management and document control. Manages comprehensive filing systems, ensuring easy retrieval and confidentiality of sensitive information. Implements efficient processes that enhance productivity and support seamless office operations. Proficient Admin Assistant skilled in client relations and communication. Facilitates inter-departmental communication, streamlining processes and fostering positive relationships with clients and suppliers. Organises meetings and company events, enhancing team morale and collaboration. Skilled in managing schedules, organising documents, and coordinating meetings. Recognised for strong communication and problem-solving skills. Demonstrates reliability and efficiency in supporting team activities and ensuring smooth office operations. Thrives in busy environments and adapts quickly to new challenges. Motivated professional demonstrating strengths in administrative support and organisational skills. Adapts to changing demands through effective task management and problem-solving abilities. Committed to bringing a proactive attitude and collaborative spirit to future roles.
Overview
1
1
Certification
19
19
years of professional experience
Work History
ADMIN ASSISSTANT
YAYASAN FELDA
KUALA LUMPUR, MALAYSIA
03.2007 - Current
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
- Answered telephone calls to offer information, direct callers and take messages.
- Handled photocopying documents, updating files and faxing communications for staff.
- Maintained comprehensive filing systems, both digital and paper-based, for easy retrieval of documents.
- Monitored office supplies inventory, placing orders to avoid shortages and maintain operational flow.
- Responded to incoming requests for information or forwarded to appropriate individual.
- Managed confidential information with discretion, upholding data protection standards.
- Supported office operations by taking on ad-hoc clerical duties.
- Received, routed and distributed incoming mail and parcels.
- Secured data by following confidentiality procedures.
- Scanned new documentation into system and classified data using standard codes.
- Processed expense claims and invoices, ensuring accurate financial records and timely payments.
- Provided support to human resources, assisting with recruitment processes and maintaining employee records.
- Organised fair access to office facilities, resources and supplies.
- Liaised with clients and suppliers, fostering positive relationships and facilitating smooth operations.
- Managed diary for senior staff, scheduling meetings and appointments to maximise efficiency.
- Proofread and corrected different types of documentation.
- Prepared and edited correspondence, reports, and presentations to support executive communication.
- Scheduled and prepared for board meetings, including preparing agendas and taking minutes.
- Sorted physical and digital information and sent to correct locations or personnel.
- Developed and implemented new administrative systems, improving efficiency and productivity across the team.
- Communicated ideas clearly across multiple channels to assist staff.
- Proofread documents and correspondence to ensure accuracy and professionalism in external communications.
- Prepared routine business correspondence for office staff.
- Compiled and submitted reports detailing departmental performances and identifying areas for improvement.
- Processed large amounts of data and independently resolved discrepancies.
- Implemented filing system upgrades, transitioning to electronic document management to enhance accessibility and reduce waste.
- Delivered staff inductions and training sessions on administrative procedures, ensuring compliance with company policies.
- Organised company events, from venue selection to on-the-day coordination, enhancing team morale.
- Facilitated inter-departmental communication, acting as a key point of contact to streamline processes.
- Compiled data, produced visualisation charts and prepared reports on behalf of staff.
- Digitised important information to improve accessibility.
- Improved access to information by helping to strengthen internal document control practices.
Education
SPM - SPM
SEKOLAH MENENGAH KEBANGSAAN UNDANG REMBAU
NEGERI SEMBILAN01-2019
SKM 3 - ADMIN ASSISTANT
SIJIL KEMAHIRAN MALAYSIA
PUTRAJAYA01-2019
Skills
- Office management
- Data entry
- Document control
- Meeting coordination
- Communication skills
- Relationship management
- Inventory management
- Administrative skills
- Document management
- Flexibility in task handling
- Email handling efficiency
- Scheduling
- Client relations
- Mail handling
- Data entry proficiency
- MS Office Suite
- Approachable personality
- Data organisation
- Customer relationship management systems
Languages
English
Beginner
A1
Certification
- [Type] Licence B2,D
TRAVELLING WORK
- TRAVEL IN MALAYSIA FOR WORKING TASK
Timeline
ADMIN ASSISSTANT
YAYASAN FELDA
03.2007 - Current
SPM - SPM
SEKOLAH MENENGAH KEBANGSAAN UNDANG REMBAU
SKM 3 - ADMIN ASSISTANT
SIJIL KEMAHIRAN MALAYSIA