Mohd Noor Muslam
Unit Manager & Takaful Agent
Shah Alam
Summary
Dynamic Unit Manager at Al Isra' Group with a proven track record in operations and sales management. Expert in strategic planning and staff training, fostering a motivated team environment. Achieved top branch performance through effective expense management and risk mitigation, ensuring compliance and operational excellence.
Experienced with overseeing unit operations and leading diverse teams. Utilizes strategic planning and resource management to enhance productivity and efficiency. Track record of implementing process improvements and fostering supportive team culture.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Unit Manager
Al Isra' Group
01.2020 - Current
- Managing City of Elmina Branch, one of the top 5 branch in sales production from 30 other branches in Al Isra' Group through out Malaysia.
- Lead a group of Associates Manager and Associates Takaful Consultant.
- Create a system for branch operation for conducive environment for all associates.
- Conduct a training in term of business development skills, product knowledge and team motivation.
- Mentored new hire consultants during orientation periods for seamless integration into the team while maintaining high-quality business performance.
- Managed budgetary constraints through careful resource allocation, cost control measures, and fiscal responsibility practices.
Takaful Agent
Al Isra' Group
06.2010 - 12.2019
- Help client for their takaful application, monitor and assist if the application need a further investigations such as medical reports and any related documents.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Conducted a training session for new hire consultants for their business skills and knowledge.
- Part of management team in branch operation to make sure the branch operation in optimum condition.
Facilities Engineer
UiTM Shah Alam
05.2008 - 12.2010
- Lead a facility and maintenance team in one of the zone of UiTM shah alam campus consists of mechanical, electrical, civil, landscape and cleaning.
- Streamlined facilities operations, resulting in reduced downtime and increased productivity.
- Reviewed subcontractor proposals critically during vendor selection process, securing high-quality services at competitive prices.
- Conducted root cause analysis for recurring issues, devising long-term solutions to prevent future occurrences.
- Developed energy-saving initiatives, leading to a significant reduction in utility expenses.
- Provided technical expertise during the negotiation of leases or contracts pertaining to building usage, ensuring favorable terms for the organization.
- Established clear communication channels between facilities department staff members to improve collaboration and streamline decision-making processes.
Maintenance Engineer
Chemical Company of Malaysia, Fertilizers Division
01.2007 - 04.2008
- Reduced downtime through efficient troubleshooting and root cause analysis of equipment failures.
- Developed preventive maintenance schedules to minimize downtime and optimize performance.
- Performed root cause failure analysis on critical equipment, leading to more effective preventative measures.
- Maintained strong relationships with vendors and suppliers, securing high-quality parts at competitive prices for the company.
- Enhanced safety standards by conducting regular inspections, identifying hazards, and recommending corrective actions.
- Documented maintenance activities and confirmed compliance with relevant regulations.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Established maintenance schedules to ensure timely completion of all required tasks while minimizing disruptions to operations.
- Investigated and corrected mechanical problems with machinery.
- Collaborated with engineering team to design modifications that improved equipment performance and reliability.
Education
Bachelor (hons) Engineering - Mechanical Engineering
University of Technology Mara
Shah Alam, Selangor, Malaysia 01.2004 - 11.2006
Skills
Operations management
Sales management
Expense management
Regulatory compliance
Staff training
Staff management
Risk management
Timeline
Unit Manager
Al Isra' Group
01.2020 - Current
Takaful Agent
Al Isra' Group
06.2010 - 12.2019
Facilities Engineer
UiTM Shah Alam
05.2008 - 12.2010
Maintenance Engineer
Chemical Company of Malaysia, Fertilizers Division
01.2007 - 04.2008
Bachelor (hons) Engineering - Mechanical Engineering
University of Technology Mara
01.2004 - 11.2006
Similar Profiles
Hossam Khaled Mohamed RashadHossam Khaled Mohamed Rashad
Project Manager at Manarat Al Ofoq Catering Company Branch of Al Majal Al Arabi GroupProject Manager at Manarat Al Ofoq Catering Company Branch of Al Majal Al Arabi Group
Dilavez BhanbhroDilavez Bhanbhro
HOUSE JOB at Isra University HospitalHOUSE JOB at Isra University Hospital
Abraham Wassim MouhajerAbraham Wassim Mouhajer
Volunteer at ISRA Australia & Various Charity EventsVolunteer at ISRA Australia & Various Charity Events
Chee Hoong TanChee Hoong Tan
Bar Waiter at Tang PingBar Waiter at Tang Ping
Prushotaman NadarajahPrushotaman Nadarajah
Senior Security Analyst at Axiata Digital LabsSenior Security Analyst at Axiata Digital Labs