Mohd Noor Bin Mohamed Hashim

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• Lead last mile delivery operations across Klang Valley regions, managing a fleet of 6 delivery hubs to ensure timely and cost-efficient parcel deliveries.
• Oversee daily performance of last mile teams, including hub managers, dispatchers, and delivery associates, ensuring high productivity and adherence to SLAs.
• Drive strategic planning to scale delivery capacity in line with volume growth, peak seasons, and service level expectations.
• Monitor key operational KPIs such as delivery success rate, failed delivery rate, cost per shipment, and customer satisfaction scores.
• Implement route optimization tools, real-time tracking, and automated dispatch systems to streamline operations and improve visibility.
• Enforce strict compliance with safety standards, courier handling protocols, and regional regulatory requirements.
• Collaborate with customer service, tech, and middle mile teams to improve end-to-end delivery efficiency and resolve escalations promptly.
• Analyze operational data to identify trends, bottlenecks, and areas for process improvement, initiating continuous improvement projects.
• Lead hiring, training, and performance management for last mile staff, fostering a high-performance culture with focus on accountability and service excellence.
• Manage vendor relationships with third-party delivery partners, ensuring SLA compliance and cost-effectiveness.
• involve in External Audit for ISO certification such as ISO 9001:2015 , ISO 23412:2020 and GDPMD Audit