Summary
Overview
Work History
Education
Timeline
CustomerServiceRepresentative

MOHD NAZSRI BIN SHARUM

RECOVERY OFFICER
BANDAR BOTANIC,KLANG

Summary

Experienced with debt management and recovery processes essential for resolving overdue accounts. Utilizes effective communication and negotiation techniques to manage client relationships and reduce delinquency rates. Track record of maintaining compliance and achieving recovery goals.

Overview

2025
2025
years of professional experience

Work History

RECOVERY OFFICER

MIDAS (2017)
  • Implemented innovative recovery strategies that increased the success rate of collections while maintaining a positive customer experience.
  • Negotiated settlements with debtors that resulted in mutually beneficial arrangements while protecting company interests.
  • Maintained detailed records of all collection activities, ensuring accurate reporting and proper case documentation.
  • Improved company''s recovery rate by efficiently managing a portfolio of overdue loans and credit card accounts.
  • Developed strong relationships with clients, fostering trust and promoting positive outcomes during the recovery process.

RECOVERY OFFICER

Titan Recovery(2024)
11.2024 - 12.2024
  • Implemented innovative recovery strategies that increased the success rate of collections while maintaining a positive customer experience.
  • Negotiated settlements with debtors that resulted in mutually beneficial arrangements while protecting company interests.
  • Maintained detailed records of all collection activities, ensuring accurate reporting and proper case documentation.
  • Improved company''s recovery rate by efficiently managing a portfolio of overdue loans and credit card accounts.

RECOVERY OFFICER

NAAM (2020)
01.2020 - 01.2023
  • Implemented innovative recovery strategies that increased the success rate of collections while maintaining a positive customer experience.
  • Negotiated settlements with debtors that resulted in mutually beneficial arrangements while protecting company interests.
  • Maintained detailed records of all collection activities, ensuring accurate reporting and proper case documentation.
  • Improved company''s recovery rate by efficiently managing a portfolio of overdue loans and credit card accounts.

Recovery Officer

MAXIMUS (2019)
01.2019 - 01.2020
  • Implemented innovative recovery strategies that increased the success rate of collections while maintaining a positive customer experience.
  • Negotiated settlements with debtors that resulted in mutually beneficial arrangements while protecting company interests.
  • Maintained detailed records of all collection activities, ensuring accurate reporting and proper case documentation.
  • Improved company''s recovery rate by efficiently managing a portfolio of overdue loans and credit card accounts.

RECOVERY OFFICER

AmBank Group (2016
01.2016 - 12.2017
  • Maintained detailed records of all collection activities, ensuring accurate reporting and proper case documentation.
  • Improved company''s recovery rate by efficiently managing a portfolio of overdue loans and credit card accounts.
  • Coordinated with internal departments to ensure prompt resolution of customer disputes, facilitating timely payment recoveries.
  • Conducted thorough research on debtor profiles to develop tailored approaches for debt recovery campaigns.
  • Recovered delinquent accounts by implementing effective communication strategies and negotiation techniques.
  • Implemented innovative recovery strategies that increased the success rate of collections while maintaining a positive customer experience.
  • Negotiated settlements with debtors that resulted in mutually beneficial arrangements while protecting company interests.

Education

SMK BUKIT GADING
SUNGAI BULOH, SELANGOR

Timeline

RECOVERY OFFICER

Titan Recovery(2024)
11.2024 - 12.2024

RECOVERY OFFICER

NAAM (2020)
01.2020 - 01.2023

Recovery Officer

MAXIMUS (2019)
01.2019 - 01.2020

RECOVERY OFFICER

AmBank Group (2016
01.2016 - 12.2017

RECOVERY OFFICER

MIDAS (2017)

SMK BUKIT GADING

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