Mohd Nazib Abdul Mudtalip
Retail Sales And Operations Manager
Kuala Lumpur,14
Summary
Dynamic and results-oriented retail and sales professional with a strong track record in driving revenue growth, optimizing operations, and leading high-performing teams across top retail brands such as Watsons, Carrefour and Ralph Lauren. Adept at enhancing customer experience, streamlining processes, and implementing strategic sales initiatives to maximize profitability. Seeking a leadership role where I can leverage my expertise in retail management, business development, and operational excellence to drive sustainable growth and market success.
Overview
31
31
years of professional experience
3
3
Languages
Work History
Senior Executive – Retail Business
Institut Jantung Negara
Kuala Lumpur
06.2024 - Current
- Spearheaded sales strategies to turn around underperforming retail outlets within the healthcare sector.
- Developed and executed action plans to improve sales performance, customer engagement, and inventory management.
- Collaborated with HQ departments (Buying, Purchasing, and Marketing) to optimize product assortment and ensure stock availability.
Retail Operations Manager
Fandbee Shared Services Sdn Bhd
Kuala Lumpur & Kuala Terengganu (Remote)
12.2021 - 12.2022
- Managed the overall operations, sales performance, and staff productivity across multiple retail locations.
- Developed SOPs for store operations, sales reporting, and inventory control to improve efficiency.
- Implemented sales incentives and training programs to boost staff performance and increase revenue.
- Managed inventory control and stock levels by implementing accurate tracking systems and optimizing orders.
- Oversaw all aspects of store operations, ensuring consistent compliance with company policies and industry regulations.
- Collaborated closely with other managers to exchange best practices in retail operations management and drive continuous improvement across the organization.
Full-Time Independent Trader
Kuala Lumpur Stock Exchange
Kuala Lumpur (Remote)
08.2020 - 11.2021
- Collaborated with other traders to share insights, ideas, and best practices for continuous improvement in trading performance.
- Adapted quickly to changing market conditions, demonstrating agility in strategy adjustments as needed.
- Monitored global markets continuously, identifying emerging trends and potential investment opportunities early on.
- Used cutting-edge technology tools for efficient trade execution, portfolio management, and risk assessment purposes.
Area Sales Operations Manager
Watson’s Personal Care Stores Sdn Bhd
Kuala Lumpur & Selangor (Remote)
12.2008 - 07.2020
- Led and managed multiple retail outlets to ensure sales targets were met and exceeded.
- Developed sales strategies, monitored performance metrics, and optimized operations.
- Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
- Supervised store managers, ensuring compliance with company policies and exceptional customer service
Sales Manager / Department Head
Magnificient Diagraph Sdn Bhd (Carrefour)
Wangsa Maju, Batu Pahat & Ampang
04.2004 - 11.2008
- Oversaw departmental sales, inventory, and staff management within Carrefour hypermarkets.
- Analyzed sales data and implemented strategies to improve profitability.
- Managed supplier relationships to optimize stock availability and promotional activities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Assistant Shop Manager
RSH (M) Sdn Bhd
Kuala Lumpur
01.2003 - 03.2004
- Assisted in managing store operations, staff scheduling, and customer service.
- Conducted sales training for employees to enhance product knowledge and upselling techniques.
- Monitored inventory levels and ensured proper merchandising displays.
Event Coordinator
Intratama (M) Sdn Bhd
Kuala Lumpur (Remote)
01.2000 - 12.2002
- Organized and managed events, coordinating logistics and vendor relationships.
- Ensured smooth execution of events, maintaining client satisfaction.
- Managed event budgets and handled post-event reporting.
Management Trainee / Assistant Department Head
Magnificient Diagraph Sdn Bhd (Carrefour)
Wangsa Maju, Kuala Lumpur
07.1997 - 12.1999
- Gained knowledge of company policies, protocols and processes.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Used company reports to analyze sales, gross profit and inventory activities.
- Rotational training in different departments (Grocery Division), learning retail management processes.
- Assisted department heads in achieving sales and operational goals.
- Managed stock replenishment, customer service, and team supervision.
Boutique Assistant
Precious Prospect (Ralph Lauren)
Kuala Lumpur, Malaysia
12.1993 - 05.1994
- Provided premium customer service and assisted clients in product selection.
- Maintained boutique standards, ensuring a luxury shopping experience.
- Supported sales efforts by achieving individual and store targets.
Education
High School Diploma -
MARA Institute of Technology
Shah Alam Selangor 04.2001 -
High School Diploma -
Sekolah Menengah Vokasional Sungai Buloh
Sungai Buloh, Selangor 04.2001 -
Skills
Retail Operations Management
Customer Service Excellence
Inventory Management
Team Leadership
Retail Strategy Development
Cross-functional team coordination
Staff management
Multitasking Abilities
Teamwork and collaboration
Problem-solving abilities
Work Planning and Prioritization
Team development
Accomplishments
- Collaborated with team of Supply Chain & Centralized Ordering in the development of Stock Optimization Project
- Opening Team for New Store opening in Batu Pahat (2006) and Ampang (2008).
- Managed to opened more than 10 outlets and refitted more than 15 outlets in Watsons.
- Collaborated with team of Area Managers in the development of Backroom (storage) Management.
- Collaborated with team of Area Managers in the development of ZTL Improvement Project.
Timeline
Senior Executive – Retail Business
Institut Jantung Negara
06.2024 - Current
Retail Operations Manager
Fandbee Shared Services Sdn Bhd
12.2021 - 12.2022
Full-Time Independent Trader
Kuala Lumpur Stock Exchange
08.2020 - 11.2021
Area Sales Operations Manager
Watson’s Personal Care Stores Sdn Bhd
12.2008 - 07.2020
Sales Manager / Department Head
Magnificient Diagraph Sdn Bhd (Carrefour)
04.2004 - 11.2008
Assistant Shop Manager
RSH (M) Sdn Bhd
01.2003 - 03.2004
High School Diploma -
MARA Institute of Technology
04.2001 -
High School Diploma -
Sekolah Menengah Vokasional Sungai Buloh
04.2001 -
Event Coordinator
Intratama (M) Sdn Bhd
01.2000 - 12.2002
Management Trainee / Assistant Department Head
Magnificient Diagraph Sdn Bhd (Carrefour)
07.1997 - 12.1999
Boutique Assistant
Precious Prospect (Ralph Lauren)
12.1993 - 05.1994