Mohd Najib Bin Mohd Salleh @ Salih
Project Coordinator Executive
Cheras
Summary
- More than a year of wide-ranging experience in telemarketing industry.
- Highly skilled in imparting product knowledge to customers over the phone.
- Hands on experience in identifying and developing successful business relationships.
- Well developed professional relationships with the local community.
Expected Basic Salary: RM5,500.00
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Merchant Acquisition Specialist
Humanomics Sdn Bhd
12.2023 - 01.2025
- Made outbound calls to potential business owner or person in-charge as a prospect who are sent their inquiry and convince them to sign up Hubbo POS.
- Follow up with those potential future merchant partners in collecting required documents such as SSM certificate, copy of IC, header of bank statement, photo of menu, logo of restaurant and photo of store front when needed
- Made outbound call to existing clients to follow up for POS license renewal
- Maintained call logs and report details to Salesforce and Google Sheet
- Maintained lists of future merchants that have already called
- Scheduled appointments for follow ups with merchants
- Provided feedback to merchants when required (post-sales)
Telesales Consultant
(M) Trinity Group Sdn Bhd
07.2022 - 11.2023
- Made cold calls to prospective bank consumer for personal loan & SME financing products selling
- Sold ideas by providing product information
- Scheduled appointments for follow ups
- Maintained lists of clients that already called
- Provided feedback to clients when required
Merchant Sales Executive
MyTeksi Sdn Bhd
01.2019 - 04.2022
- Made inbound calls to potential business owner or person in-charge as a prospect who are sent their inquiry and convince them to sign up GrabFood, GrabPay or GrabMart platform as merchant partner
- Follow up with those potential future merchant partners in collecting required documents such as SSM certificate, copy of IC, header of bank statement, photo of menu, logo of restaurant and photo of store front
- Helping out in group acquisition workshop in welcome and explaining guest regarding benefit of joining GrabFood and GrabPay
- Maintained call logs and report details to Salesforce and Google Sheet
- Maintained lists of future merchants that have already called
- Scheduled appointments for follow ups with merchants
- Provided feedback to merchants when required (post-sales)
Telesales Executive
AIA Berhad
01.2018 - 01.2019
- Made cold calls to prospective Citibank customer for a simple insurance products selling
- Sold ideas by providing product information
- Scheduled appointments for follow ups
- Maintained lists of clients already called
- Provided feedback to clients when required
E-Hailing Driver
Grab, Uber
10.2016 - 12.2017
- Ensured that customer arrived safely and timely to their destination while creating customer satisfaction
- Managed routes through use of Android app technology
- Demonstrated ability to deal peacefully with unforeseen circumstances or delays and use advanced driving techniques to better improve time management and safety
- Assured that the vehicle is maintained in excellent condition and is cleaned regularly and In-depth knowledge of vehicle maintenance is applied
- Neat and smart appearance, customer friendly and intellectual individual with desire to exceed expectations
- Transportation of customers to and from their desired destinations
- Safe navigation through cities in the states of Klang Valley and Seremban area
- Properly follow navigational directions from GPS and from the preferences of customers
Contact Centre Sales Service Representative
HSBC Malaysia Berhad
11.2015 - 09.2016
- Cash Installment Plan - Credit card loan (disburse to saving or current account)
- Balance Conversion Plan - Convert retail transaction to installment
- Balance Transfer - Disburse fund into other bank credit card (for settlement to save interest)
- Credit Limit Increase - Apply to a new card limit (pre-approved tagging or requires income documents)
- Primary Card - Conventional or Amanah (New or ETB)
- Supplementary Credit Card - additional card (for single or multiple)
- Balance Build Credit Limit Increase - combination of Credit Limit Increase and CIP
- Opt-In - ask customer consent to allow HSBC to update information for future marketing
- Branch or internal contact centre referral - assist customer who are looking for personal financing, mortgage financing or open current account
- Card activation - re-carding and renewal
Telemarketing Executive
Hong Leong Bank Berhad
11.2014 - 10.2015
- Made cold calls to Hong Leong Bank prospective consumer to cross-sells for Hong Leong Assurance product selling
- Sold ideas by providing product information
- Maintained lists of clients that have already called
- Maintained call logs and report details to sales manager and CRM
- List of Hong Leong Assurance product sells: 1
- Saving Plus Plan 2
- Enhanced Hospital Cash Refund 3
- Credit Shield Premier 4
- Hong Leong Smart Cash Plan
Telesales Representative
UTS Marketing Solutions Sdn Bhd
12.2012 - 10.2014
- Made cold calls to prospective clients for a simple insurance product selling
- Sold ideas by providing product information
- Maintained lists of clients already called
- Maintained call logs and report details to team leader and CRM
Education
Sijil Pelajaran Malaysia -
Sekolah Menengah Kebangsaan Tun Sardon
01.2002 - 01.2003
Skills
- Communication Skills
- Customer Service
- Ability to Work in a Team
- Computer Skills
Jobtitle
Telesales Representive
Personal Information
- Place of Birth: Johor
- Date of Birth: 06/18/86
- Nationality: Malaysia
- Driving License: B2, D
Timeline
Merchant Acquisition Specialist
Humanomics Sdn Bhd
12.2023 - 01.2025
Telesales Consultant
(M) Trinity Group Sdn Bhd
07.2022 - 11.2023
Merchant Sales Executive
MyTeksi Sdn Bhd
01.2019 - 04.2022
Telesales Executive
AIA Berhad
01.2018 - 01.2019
E-Hailing Driver
Grab, Uber
10.2016 - 12.2017
Contact Centre Sales Service Representative
HSBC Malaysia Berhad
11.2015 - 09.2016
Telemarketing Executive
Hong Leong Bank Berhad
11.2014 - 10.2015
Telesales Representative
UTS Marketing Solutions Sdn Bhd
12.2012 - 10.2014
Sijil Pelajaran Malaysia -
Sekolah Menengah Kebangsaan Tun Sardon
01.2002 - 01.2003
Similar Profiles
Teo Lim KaiTeo Lim Kai
Assistant Marketing Manager at Etasgo Academy Sdn BhdAssistant Marketing Manager at Etasgo Academy Sdn Bhd
SARA HAFIZAHSARA HAFIZAH
Asia Pacific Accounts Receivable Specialist at IBM MALAYSIA SDN BHD & IGF MALAYSIA SDN BHDAsia Pacific Accounts Receivable Specialist at IBM MALAYSIA SDN BHD & IGF MALAYSIA SDN BHD
Jonathan ChewJonathan Chew
F&B Consultant/Site Supervisor at YC Plumbing Sdn Bhd - Makmurbena Sdn BhdF&B Consultant/Site Supervisor at YC Plumbing Sdn Bhd - Makmurbena Sdn Bhd