Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Mohd Najib Ajman

Mohd Najib Ajman

Senior Manager Technical & Warranty
Teluk Panglima Garang, Selangor,Selangor

Summary

Accomplished Senior Manager with a proven track record at Hap Seng Trucks Distribution, adept in problem-solving and effective communication. Spearheaded technical and warranty operations, achieving significant KPIs through strategic service contracts and process improvements.

I am enthusiastic about the opportunity to bring my unique blend skills to your esteemed organization. Thank you for the considering my application. I look forward to the possibility of contributing to your team

Warm Regards,

Mohd Najib Ajman

Overview

27
27
years of professional experience

Work History

Senior Manager Technical & Warranty

Hap Seng Trucks Distribution
01.2023 - Current
  • To monitor KPI on assistance to dealers, fleet operators, and customers regarding technical concerns and enquiries, in accordance with the Daimler Truck Standard.
  • Conducting product quality analysis and monitoring key performance indicators (KPIs) related to case volume, while also holding frequent meetings with the Regional Centre and the manufacturer in Germany.
  • Regularly provide management with reports on the performance of dealers on technical issues, warranty claims, and service contracts.
  • Reviewed and analyzed warranty reports, record and identify potential issue and perform warranty cost and risk analysis
  • Implemented and developed operational standards, policies and procedures.
  • Achieved the profitable growth by met the company KPI's by selling service contract and managed cost effectively, to achieve financial objective while maintaining strict control over repair cost expenses
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

MBCV Technical Manager

Hap Seng Trucks Distribution Sdn Bhd
09.2018 - 12.2023
  • The job description remains same as MBCV Technical Manager in Mercedes Benz Malaysia, following Hap Seng Trucks Distribution's acquisition of the commercial vehicle division from Mercedes Benz Malaysia.

MBCV Technical Manager

Mercedes Benz Malaysia
01.2010 - 10.2018
  • Provide timely and accurate technical assistance to the dealers, fleetoperator and bodybuilder or carry out remedial action as necessary.
  • Conducting product quality analysis and monitoring key performance indicators (KPIs) related to case volume, while also holding frequent meetings with the Regional Centre and the manufacturer in Germany.
  • Achieved the profitable growth by met the company KPI's by actively selling service contract, and operational including inquiry, calculation, quotation, invoicing, contract management & cost analysis for MB & FUSO.
  • To monitor operationally After-Sales system hardware & software MB (Xentry) & FUSO (Ascent)
  • Provide internal departmental support such as tender/sales event, lead the special project related to feasibility study on retrofitting, conversion, and installation.
  • Developed suggestions for technical process improvements to optimize resources.

Executive/Assistant Manager CV Technical

Mercedes Benz Malaysia
01.2003 - 01.2009
  • To provide practical and guided support to the dealer workshop, fleet operator, and bodybuilder in resolving technical issues in conformance with the pertinent guidelines established by Daimler AG.
  • Provide internal departmental support such as tender/sales event, includes service & marketing campaign, retrofitting, conversion, and installation.
  • To assist Manager by administrate the hardware and software of the After-Sales system (Xentry) support to dealers and fleet operators.
  • To provide support to the manager in the administration of the service contract, including the analysis of vehicle downtime, the calculation of the service contract, and the management of the contract. Additionally, to actively promote the service contract to new customers as a comprehensive solution.

Technician

Cycle & Carriage Bintang Berhad
07.1997 - 07.2022
  • System technician with a focus identifying and resolving complex automotive technical issues.
  • Hands on experience in workshop operations such as maintenance, inspection, repair and diagnostic with the focus on delivering exceptional After-Sales service.

Education

Industrial Training Certificates
Kuala Lunpur Malaysia

Automotive Technology

Mercedes-Benz Apprentice Training Centre
Shah Alam, Selangor, Malaysia
04.2001 -

Automotive Mechanics

Sekolah Menengah Vokasional
Klang, Selangor, Malaysia
12.1996

Skills

Problem solving

Teamwork and Collaboration

Decision-Making

Effective Communication

Analytical Skills

Multitasking

Manage customer expectation

Process Improvement

Languages

English
Native language
English
Advanced
C1
Malay
Proficient
C2

Interests

Playing Golf, Cycling & Football

Timeline

Senior Manager Technical & Warranty

Hap Seng Trucks Distribution
01.2023 - Current

MBCV Technical Manager

Hap Seng Trucks Distribution Sdn Bhd
09.2018 - 12.2023

MBCV Technical Manager

Mercedes Benz Malaysia
01.2010 - 10.2018

Executive/Assistant Manager CV Technical

Mercedes Benz Malaysia
01.2003 - 01.2009

Automotive Technology

Mercedes-Benz Apprentice Training Centre
04.2001 -

Technician

Cycle & Carriage Bintang Berhad
07.1997 - 07.2022

Industrial Training Certificates

Automotive Mechanics

Sekolah Menengah Vokasional

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Mohd Najib AjmanSenior Manager Technical & Warranty