MOHD NABIL ERRY BIN BASRI

Purpose of the role:

To carry out pre and post Cash360 GO-LIVE tasks.

1) Pre C360 GO-LIVE tasks:

• Site survey and create report, staging of machines (whenever required), installation, training of customer, cash drop test and support GO-LIVE

2) Post C360 GO-LIVE tasks:

• Preventive Maintenance, Second Line Maintenance (24x7 for selected customers) and Relocation/Termination

3) Other projects/responsibilities:

• Standby for C360 events, Mass retrofit/inspection on install base, Cassette and Lock related projects/tasks

• Supervise contractor or SO’s works and consult on issue occurs on site to ensure the project meet the deadline.

• Assist SO’s and contractors in configuration and installation of equipment such as 5G equipment.

• Site survey to identify existing infrastructure to minimize cost and to make sure available route for new installation.

• Manage material, documentation and to ensure the relevant system.

• Diagnose or troubleshoot and respond as the first point of contact for end-users seeking technical assistance like problems/issues related to hardware, software, and networking

• Monitor the assigned procedures and keep end-users informed

• Responsible to follow-up and assign to contractor/vendor when required with detailed description of the problem for further troubleshooting and resolution