MOHD MUZAMIL AZMI
AVP Operational Risk
Rawang
Summary
A skilled risk analyst with extensive experience across the 1st, 2nd, and 3rd lines of defense within the financial sector. Currently managing operational risk at Bank Simpanan Nasional, ensuring a strong risk culture is well understood and integrated throughout the organization. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Vice President
Bank Simpanan Nasional
08.2021 - Current
- Support the Head of Department in developing, implementing, and managing Operational Risk-related plans, initiatives, practices, projects, and systems, ensuring alignment with regulatory requirements and industry best practices.
- Facilitate the identification, measurement, control, monitoring, and reporting of the Bank's overall Operational Risk by assisting in the deployment of a robust Operational Risk framework.
- Design and execute knowledge management programs, including Operational Risk training and risk awareness initiatives, across various platforms.
- Review and provide advisory on policies, guidelines, SOPs, and other relevant activities for stakeholders.
- Oversee the implementation and management of Bank-wide Operational Risk tools, including RCSA, KCT, KRI, and Incident Management systems.
- Managed risk effectively by implementing robust compliance procedures and conducting regular audits of internal controls.
- Collaborated closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.
Assistant Audit Manager
RHB Bank Berhad
01.2020 - 08.2021
- Complete audit tasks within the designated timeline, ensuring thoroughness and accuracy in all deliverables.
- Assess, evaluate and review the adequacy and effectiveness of the internal controls and risk management practices implemented by the auditees
- Raise audit issues and make appropriate recommendations for improvement in each audit assignments
- Clear all queries/ review issues raised by Unit Head
- To provide comments to proposal paper for new product to be introduced from the risk and control perspectives
- Participate in Business Continuity Plan (BCP) exercise to ensure appropriate internal controls are incorporated
- Attend to completion of Electronic Working Paper (EWP) in the Audit Management System (AMS) and filing of hardcopy of supporting documents within specified time.
- Assisted in the development of annual audit plans, prioritizing high-risk areas and focusing resources accordingly.
- Reduced audit cycle times with thorough planning and effective time management techniques.
Senior Audit Executive
AmBank (M) Berhad
11.2018 - 01.2020
- Execute Annual Audit Plan and monitor the progress of the audit assignments
- Review all aspects of operations assigned for compliance with relevant legislations and regulations as well the Group's controls, policies and procedures, and make appropriate recommendations to improve the effectiveness and efficiency of the Group's operations
- Review findings and recommendations particularly on non-compliance with management and internal controls, policies and procedures
- Assist the Manager to write and review the draft audit report
- Ensure the appropriate action is taken by the auditee to correct reported deficiencies, irregularities and non-compliance and follow up action where appropriate
- Assist in the conduct special investigations/reviews from time to time as directed by seniors
- Completed audits: Cards and Merchant Services, Mortgage Sales and Operations, Auto Finance Sales and Operations, Bank-wide Review of AML requirements across Retail Banking, Review of the effectiveness of CBPS system, Mandatory Audit of PayNet system (Operations).
Operational Assurance Manager
AmBank (M) Berhad
02.2016 - 11.2018
- Perform quarterly Key Control Testing Review and Compliance Assessment for Central Region 3 and Southern Region 1 branches to identify and rectify the weaknesses
- Appointed as Regional Compliance Officer and provide consultancy on regulatory compliance especially on AML/CFT matters i.e
- Risk Rating, CTR
- Etc
- Prepare quarterly reports to Head of Department including Corrective Action Plan to ensure all process is in line with the regulatory requirements
- Review current Key Control Testing and Compliance Assessment checklist by end of financial year to ensure the checking area is relevant.
Service Resolution
AmBank (M) Berhad
04.2014 - 02.2016
- Provide best solution for customer complaint/request/appeal/feedback that comes from various channels such BNM, FMB, NCCC etc
- To ensure bank follow the guidelines accordingly
- Investigate complaints together with the business unit and respond to customer, Bank Negara etc
- Within Turnaround Time (TAT).
Branch Officer
RHB Bank Berhad
06.2012 - 04.2014
- Branch day to day operation
- Responsible in decision making if branch manager/ assistant branch manager is not around
- Monitor teller transaction
- Prepare and submit daily report
- (ASNB, RENTAS, FD, TT)
- To ensure branch operation run smooth.
Customer Service Agent
RHB Bank Berhad
02.2010 - 06.2012
- Answering call for all bank product especially on credit card, personal financing, current and savings account, internet banking etc
- Able to assist customer shortly and refer to respective department if unable to solve in short period.
Section Leader for Supermarket Division
Aeon Co. (M) Berhad
10.2008 - 02.2010
- Prepared and submit documentation monthly/annually
- Planning strategy to achieve daily/monthly/annually sales
- Monitor sales area to make sure all merchandise is well prepared.
Education
Bachelor Busines Administration
University Tenaga Nasional, Kampus Sultan Haji Ahmad Shah
01.2004 - 01.2008
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Skills
- Strategic Planning: Ability to develop and implement strategies
- Mentoring: Guiding and developing team members
- Conflict Resolution: Mediating disputes and fostering a positive environment
- Operational Risk Management: End to end process including Risk Identification until Control monitoring
- Internal Audit
Skillslanguageproficiency
Microsoft Office (Word,Excel,Power Point) - Good, Document Processing -Good, Interpersonal Communication -Good, Customer Service- Good, Staff Management -Good, Trainer - Good, Report writing -Good, Proficient, Proficient
Miscellaneous
Eager to learn, dependable, co-operative with sense of responsibility. Disciplined and self-motivated. Able to work under pressure with minimum supervision and highly mobile., 3 months after notice (currently bonded until 08/13/2023)
Personal Information
- Date of Birth: 09/29/86
- Gender: Male
- Nationality: Malay
- Marital Status: Married
References
- Sujit Guha Thakurta, Head of Operational Risk Division, Bank Simpanan Nasional, 016-6529424, sujit@bsn.com.my
- Koo Sik Ping, Head of Head Office & Operations Audit, RHB Bank Berhad, 012-2019442
- Amilia Binti Ali, Manager, Operational Integrity, AmBank (M) Berhad, True, 03-78737336/39/40, 019-2387062, amilia-ali@ambankgroup.com
- Wong Pooi Leng, Vice President, Service Resolution Department, AmBank (M) Berhad, True, 012-6875942
Coursework
- Financial Service/ Islamic Financial Service Act 2013 - The Lawand Compliance (Prof. Dr Lee Mei Pheng)
- Internal Regulatory Courses - AML/CFT, PDPA, BCM, FEA
- Maximizing Pivot Table - HRDF Malaysia
- Operational Safety & Health - Hairudin Hairan
Timeline
Assistant Vice President
Bank Simpanan Nasional
08.2021 - Current
Assistant Audit Manager
RHB Bank Berhad
01.2020 - 08.2021
Senior Audit Executive
AmBank (M) Berhad
11.2018 - 01.2020
Operational Assurance Manager
AmBank (M) Berhad
02.2016 - 11.2018
Service Resolution
AmBank (M) Berhad
04.2014 - 02.2016
Branch Officer
RHB Bank Berhad
06.2012 - 04.2014
Customer Service Agent
RHB Bank Berhad
02.2010 - 06.2012
Section Leader for Supermarket Division
Aeon Co. (M) Berhad
10.2008 - 02.2010
Bachelor Busines Administration
University Tenaga Nasional, Kampus Sultan Haji Ahmad Shah
01.2004 - 01.2008
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