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MOHD MUSA BIN ARMAS
D-3-15, Rumah Pangsa Kinarut, Jalan Safoda, Limau-limauan, 89600, Papar, Sabah
Summary
Dynamic and results-oriented professional with a proven track record at Mercure Hotel, enhancing customer satisfaction through exceptional presentation and effective complaint handling. Skilled in fostering teamwork and collaboration, demonstrated by streamlining communication processes and leading promotional strategies. Adept at maintaining professionalism under pressure, consistently driving continuous improvement in hospitality service.
Overview
11
11
years of professional experience
Work History
Food and Beverage Service Talent
Mercure Hotel
08.2023 - Current
- Streamlined communication between front-of-house and back-of-house teams through clear verbal updates and order ticket accuracy.
- Maintained a clean and organized dining area, ensuring a pleasant atmosphere for guests.
- Prepared tables for next seating and set up linens, silverware, and glassware to offer an inviting welcome.
- Developed strong relationships with customers, leading to repeat business and positive word-of-mouth referrals.
- Perform bar preparation, making, and inventory.
- Running F&B promotion and planning for every outlet.
Assistant Barista Cum Service Crew
Ventiisi 26 Pastry
10.2022 - 06.2023
- Supported baristas with the preparation of specialty coffee drinks, contributing to increased daily sales.
- Helped maintain a safe work environment by following health codes and regulations throughout daily operations.
- Handle bakery and pastry products in the showroom.
- Handle guests and table service.
Restaurant Supervisor
Laundroluxe Cafe & Laundry
04.2017 - 03.2020
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Direct report to restaurant holder/owner.
Restaurant Captain
Favola Restaurant,
08.2014 - 03.2017
- Collaborated with chef to enhance client experience through professionalism and knowledgeable service.
- Assisted management in creating promotional strategies, contributing to an increase in repeat business.
- Enforced proper hygiene practices among staff members, as per health regulations.
- Collaborated with kitchen staff to ensure timely preparation and presentation of meals, enhancing guest dining experience.
- Perform as a cashier for opening, closing, and documentation.
- Handle VVIP and VIP in-house.
Restaurant Service Attendant
Tepian Laut Restaurant
06.2013 - 07.2014
- Maintained clean and orderly work station.
- Perform full table services to the guests.
- Handle events table set up and settings.
- Appointed as a backup crew on other restaurants.
- Attend company building trainings.
- Facilitated sales of services and goods.
Education
Sijil Kemahiran Malaysia Level 2(Food&Beverage)
Gain For Life Academy
Lorong Plaza Kingfisher 3, 88450 Kota Kinabalu03.2013
Sijil Pelajaran Malaysia
SMK Tansau
11.2011
Penilaian Menengah Rendah
SMK Tansau
09.2009
Skills
Food presentation
Complaint Handling
Excellent Communication
Problem-Solving
Teamwork and Collaboration
Team Player
Multitasking
Strong Work Ethic
Professional Appearance
Hospitality service expertise
Adaptability and Flexibility
Cool Under Pressure
Continuous Improvement
Software
Restaurant Service Trainer
Languages
Malay
Native language
English
Advanced
C1
Timeline
Food and Beverage Service Talent
Mercure Hotel
08.2023 - Current
Assistant Barista Cum Service Crew
Ventiisi 26 Pastry
10.2022 - 06.2023
Restaurant Supervisor
Laundroluxe Cafe & Laundry
04.2017 - 03.2020
Restaurant Captain
Favola Restaurant,
08.2014 - 03.2017
Restaurant Service Attendant
Tepian Laut Restaurant
06.2013 - 07.2014
Sijil Kemahiran Malaysia Level 2(Food&Beverage)
Gain For Life Academy
Sijil Pelajaran Malaysia
SMK Tansau
Penilaian Menengah Rendah
SMK Tansau
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