Mohd Merza Mustapha Chua
Labuan,15
Summary
Customer-focused Front Desk Agent with a friendly and welcoming demeanor, committed to providing exceptional service to guests. Skilled in managing reservations, handling guest inquiries, and resolving issues in a timely and professional manner. Proven ability to multitask and thrive in a fast-paced environment.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Guest Service Agent
Dorsett Grand Labuan
10.2019 - Current
Front Office Night Auditor
Hotel Aifa Labuan
02.2019 - 10.2019
Front Office Receptionist
Hotel Aifa Labuan
10.2017 - 01.2019
Housekeeping
Dorsett Grand Labuan
04.2016 - 09.2017
Rotation - Runner/Public Area/Laundry/Room/Linen
Housekeeping Department
Dorsett Grand Labuan
11.2015 - 05.2016
Internship
Runner/Public Area/Room/Laundry/Linen
Cashier
ZenQ Dessert 1Borneo Hypermall
01.2015 - 10.2015
Assist Cashier, Waiter & Barista/Kitchen
Library Assistant
Sekolah Menengah Kebangsaan Merpati
04.2013 - 05.2013
Kitchen Staff
Pizza Hut Restaurant
01.2013 - 03.2013
Education
Diploma - Hotel Management
Kiara College
Kota Kinabalu, Sabah, Malaysia 07.2017 - 07.2017
Sijil Pelajaran Malaysia (SPM) -
Sekolah Menengah Kebangsaan Merpati
Sandakan, Malaysia 12.2012 - 12.2012
Skills
Property Management Systems
undefinedCertification
Certificate Of Achievement
Timeline
Certificate Of Achievement
10-2023
Guest Service Agent
Dorsett Grand Labuan
10.2019 - Current
Front Office Night Auditor
Hotel Aifa Labuan
02.2019 - 10.2019
Front Office Receptionist
Hotel Aifa Labuan
10.2017 - 01.2019
Diploma - Hotel Management
Kiara College
07.2017 - 07.2017
Diploma
07-2017
Housekeeping
Dorsett Grand Labuan
04.2016 - 09.2017
Housekeeping Department
Dorsett Grand Labuan
11.2015 - 05.2016
Cashier
ZenQ Dessert 1Borneo Hypermall
01.2015 - 10.2015
Library Assistant
Sekolah Menengah Kebangsaan Merpati
04.2013 - 05.2013
Kitchen Staff
Pizza Hut Restaurant
01.2013 - 03.2013
Sijil Pelajaran Malaysia (SPM) -
Sekolah Menengah Kebangsaan Merpati
12.2012 - 12.2012
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