Mohd Khairul Nizam Ismail

• Supporting all desktop IT Services including desktop PCs, laptops, PDAs, meeting room video conferencing and office printing
• Manage routine maintenance jobs, database backups and ensure that they are secure and reliable
• Meeting end user face to face, e-mail, phone calls; handling & prioritizing problems
• Installing and configuring computer systems using different build technologies
• Perform routine backups & archival of files in accordance to disaster recovery
• Escalating and identify critical issues
• Answering incoming calls from user, processing emails and logging calls
• Following procedures/ checklists and updating support documentation
• Working with Windows servers & applications within a mixed OS environment.
• Hands on experiance on remote support.
• Experianced in installing and administrative in any windows server platform.
• Experianced on all system in the domain antivirus, Endpoint, McAfee, Trend Micro and etc.

• Work as a technical support person in Engineering Department. Responsible to repaired, maintained the actual system, installation new hardware and software at client site, troubleshoot PC’s, networking, servers, software and hardware.

Support And Maintain / Project Involved:

Pusat Perubatan University Malaya Lembah Pantai ( 2002 – 2007).

Job Discription.

• Has been assign to University Malaya Medical Center Lembah Pantai to maintain all the PC’s, Printer and Server. There are 400 pc, 300 printer and 15 servers.
• Attend user problem as when required by the help desk.
• Respond to service immediately as when required by help desk system for clinical site.
• Promote goods relation with customers while on site.
• Guide technicians and new staff in technical work.
• Repair and trouble-shoot faulty equipment in house
• Carry out preventive maintenance every 3 month for all equipment especially pc’s, printers and Servers.
• Involved as a helpdesk system while directed by team leader.
• Involved in new installation pc’s, printer, new application such as hospital information system, laboratory information system, pharmacy information system and configure new IP services to integrate with existing system.

Akademi Jabatan Pengangkutan Jalan Melaka ( 2002-2003).

Job Discription.

• Setup and configure for 200 unit of IBM Net vista for Akademi Jabatan Pengangkutan Jalan Melaka.

Ministry Of Health (2004-2005)

Job Discription.

Support 1 year warranty on Sistem Pengurusan Pesakit Dalam Both hardware and software at client site.

Client Name:

• Hospital Sultanah Aminah Johor Bahru
• Hospital Seremban
• Hospital Kuala Lumpur
• Hospital Ipoh
• Hospital Klang
• Hospital Batu Pahat

Godell Parking System Sdn Bhd (2004)

• Setup And configure 32 Unit of HP personal Computer

Majlis Amanah Rakyat ( MARA ) 2005

• Involved in supply, delivery, installation and commissioning NEC personal computer (PC) for MARA.

Job Functions :

• Work as Wintel Engineer Level 1 at Hewlett Packard (M) Sdn Bhd.
• Maintain as well daily incident ticket HIGH/TOP/MEDIUM and LOW for region EUROPE.ASIA PASIFIC AND SOUTH AMERICA.
• Involved at any service call based on requested by HP client.
• Using RDP (Remote Desktop, PC Anywhere) as medium to connected to the server.
• Attended any training conducted by Hewlett Packard (Soft Skill and JLT)