Mohd Khairulanwar Shamsaimun
Selangor
Summary
Dynamic professional with an MBA and 16 years of experience in IT operations at Telekom Malaysia, driving system performance and operational excellence. Renowned for being people-oriented, fostering collaboration, and inspiring teams to achieve their best. Demonstrated expertise in architectural design, performance optimization, and cost-saving initiatives that enhanced organizational efficiency. Proven leadership in managing and mentoring teams, fostering innovation, and achieving strategic goals. Committed to excellence, highly skilled in troubleshooting and providing technical guidance, ensuring adherence to the highest standards of quality, security, and reliability.
Overview
17
17
years of professional experience
Work History
Manager TA Customer Facing CRM & Billing
Telekom Malaysia
Selangor
10.2017 - Current
- Delegated work to staff, setting priorities and goals.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Analyzed code and corrected errors to optimize output.
- Performed troubleshooting of post-release software faults to support live service and installed software patch design.
- Coordinated testing and validation procedures through software development lifecycle.
- Developed Siebel EAI components such as Business Services, Workflows, and Scripts.
- Devised automation, backup and recovery protocols to preserve and safeguard data.
- Identified opportunities for process improvements to decrease in support calls.
- Collaborated with business analysts in understanding requirements for new features or modifications of existing ones.
- Improved and corrected existing software and system applications.
- Troubleshooted issues related to performance tuning and optimization of Siebel application.
- Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
- Worked closely with other teams such as DBA, QA, Infrastructure during the development process.
- Monitored equipment function to verify conformance with specifications.
- Monitored daily health check reports of server logs for any abnormalities or errors in the system processes.
- Developed shell scripts to enhance task automation.
- Achieved cost-savings by developing functional solutions to problems.
Assistant Manager Siebel
Telekom Malaysia
Kuala Lumpur
01.2009 - 10.2017
- Configured Siebel application to meet requirements of the business.
- Increased system security and performance with proactive changes.
- Ensured compliance with company policies regarding data storage and security standards.
- Assisted in system upgrades, patches, and installations.
- Analyzed log files to identify potential problems with the system or user errors.
- Monitored performance of servers and databases for optimal functioning.
UNIX System Engineer
Basis Bay
Selangor
05.2008 - 12.2008
- Provided technical guidance for system development and troubleshooting.
- Tested new releases of Unix operating systems before deploying them into production environment.
- Tuned kernel parameters for optimal performance of Unix based applications.
- Provided technical assistance in troubleshooting hardware and software issues related to Unix systems.
Education
MBA -
Universiti Teknologi Mara (UITM)
Shah Alam , Selangor04-2016
Bachelor of Computer Science -
Universiti Putra Malaysia
Serdang, Selangor10-2008
Skills
- Optimizing System Performance
- Performance Optimization Analysis
- Operational Performance
- Architectural Design
Accomplishments
- Merit Ceo Award by Group GCEO Award 2010
- GITD CIO Award 2023
Languages
Malay
First Language
English
Proficient (C2)
C2
Timeline
Manager TA Customer Facing CRM & Billing
Telekom Malaysia
10.2017 - Current
Assistant Manager Siebel
Telekom Malaysia
01.2009 - 10.2017
UNIX System Engineer
Basis Bay
05.2008 - 12.2008
MBA -
Universiti Teknologi Mara (UITM)
Bachelor of Computer Science -
Universiti Putra Malaysia
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