MOHD JOHAN SHAMSUDDIN
SALES MANAGER
Johor Bahru,01
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
27
27
years of professional experience
4
4
years of post-secondary education
Work History
SALES MANAGER
O'CONNORS ENGINEERING SDN BHD
07.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
SALES MANAGER
TM TECHNOLOGY SERVICES SDN BHD
06.2023 - 07.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
SALES EXECUTIVE
TELEKOM SALES & SERVICES SDN BHD
03.2016 - 06.2022
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Optimized sales funnel management, enhancing lead generation and conversion rates.
Technical Officer
Telekom Equipment Sdn Bhd
05.1998 - 04.2016
- Ensured smooth operation of critical systems by performing routine backups and disaster recovery planning.
- Established effective communication channels between technology teams ensuring seamless collaboration during project execution.
- Developed custom applications to meet unique business requirements, increasing productivity and workflow efficiency.
- Managed software updates and hardware upgrades, ensuring minimal downtime for endusers.
Education
MANAGEMENT
BACHELOR IN MANAGEMENT
OPEN UNIVERSITY MALAYSIA 05.2008 - 08.2012
Skills
Sales planning
Client relationship management
Sales reporting
Staff management
Sales tracking
Timeline
SALES MANAGER
O'CONNORS ENGINEERING SDN BHD
07.2024 - Current
SALES MANAGER
TM TECHNOLOGY SERVICES SDN BHD
06.2023 - 07.2024
SALES EXECUTIVE
TELEKOM SALES & SERVICES SDN BHD
03.2016 - 06.2022
MANAGEMENT
BACHELOR IN MANAGEMENT
05.2008 - 08.2012
Technical Officer
Telekom Equipment Sdn Bhd
05.1998 - 04.2016
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