MOHD JAMIL BIN ZAKARIA JAMIL
TECHNICIAN
Kulim, Kedah,02
Summary
Adept Technician with a proven track record at Jinko Solar Sdn Bhd, excelling in equipment maintenance and delivering exceptional customer service. Mastered system troubleshooting and fire alarm installation, significantly minimizing downtime. Trained peers, ensuring high-quality workmanship, and consistently achieved top customer satisfaction ratings.
Overview
12
12
years of professional experience
Work History
Technician
Jinko Solar Sdn Bhd
04.2023 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Worked quickly on emergency requests in order to minimize disruptions to operations.
- Performed scheduled maintenance on electrical, plumbing, and HVAC systems.
PDI Technician
Ezy Remark Sdn Bhd
07.2017 - 03.2023
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Delivered consistent customer satisfaction by providing high-quality workmanship and timely service.
Technician
Tan Chong Group
03.2013 - 06.2017
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Education
Mechanical Engineering Automatif
Polytecnic Sultan Azlan Shah
Behrang01.2012
Skills
Maintenance and repairs
Customer Service
Equipment Maintenance
System Troubleshooting
Fire alarm inspection
Fire alarm networking
Panel Terminations
Low-voltage Systems
Fire alarm installation
Languages
English, Malay
Native language
Malay
Advanced
C1
English
Upper intermediate
B2
Timeline
Technician
Jinko Solar Sdn Bhd
04.2023 - Current
PDI Technician
Ezy Remark Sdn Bhd
07.2017 - 03.2023
Technician
Tan Chong Group
03.2013 - 06.2017
Mechanical Engineering Automatif
Polytecnic Sultan Azlan Shah