Mohd Jamaluddin Rustam
Entrepreneurs
Kuala Lumpur,14
Summary
With a proven track record at Rj Telco, I excel in fostering client relationships and enhancing transaction efficiency, demonstrating top-tier compliance risk management and team leadership. My expertise in PC refurbishment and a knack for operational excellence have consistently driven positive outcomes, achieving significant improvements in service quality and operational efficiency.
Overview
23
23
years of professional experience
Work History
Money Transfer Agent
Rj Telco
Damansara KL
01.2010 - Current
- Developed strong relationships with clients, fostering trust and confidence in our services.
- Provided guidance to new employees on money transfer procedures, enhancing their performance and productivity.
- Maintained compliance with regulations by conducting thorough identity verification and diligently documenting transactions.
- Identified potential fraudulent activities and reported them to management, contributing to the security of client funds.
- Streamlined money transfer processes for improved transaction speed and reduced wait times.
- Met or exceeded monthly targets for transaction volume while maintaining a low error rate.
- Assisted customers in completing transactions, leading to a higher rate of successful transfers.
- Stayed current on industry trends and regulatory updates, ensuring the company''s continued compliance and competitiveness.
- Achieved high levels of accuracy in processing transactions by meticulously following established protocols.
- Handled sensitive customer information with discretion, maintaining confidentiality at all times.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Computer Technician
Thunder Match Technology Sdn Bhd
Bukit Bintang Kuala Lumpur
02.2005 - 12.2009
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Enhanced system performance by conducting regular software and hardware updates.
- Linked computers to network and peripheral equipment.
- Recommended new and replacement hardware and software purchases.
- Collaborated with team members to troubleshoot complex technical issues, resulting in faster resolution times.
- Set up and maintained user accounts and client access.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Recovered critical information from data back ups to restore functionality.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Implemented data backup solutions to protect vital company information from potential loss.
- Trained new team members on best practices in managing computer systems effectively, fostering a culture of continuous learning among staff members.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Evaluated and recommended new technology upgrades to increase efficiency within the organization.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Provided timely and efficient IT support for staff members, reducing downtime and improving productivity levels.
- Maintained office PCs, networks and mobile devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Type.
Manager of Operations
Rj Petroleum
Bukit Kempas Johor Bahru
08.2001 - 12.2004
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
Education
Maktab Sultan Abu Bakar
Johor BahruDiploma Computer Science - Hardware Management
KYPM KL
Shamelin Kuala Lumpur 2001
Skills
Claims reporting systems
Additional Information
Political Experiences
Special Offers at ' Pusat Khidmat Masyarakat Barisan Nasional N47 Kempas
Timeline
Money Transfer Agent
Rj Telco
01.2010 - Current
Computer Technician
Thunder Match Technology Sdn Bhd
02.2005 - 12.2009
Manager of Operations
Rj Petroleum
08.2001 - 12.2004
Maktab Sultan Abu Bakar
Diploma Computer Science - Hardware Management
KYPM KL
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