MOHD ISKANDAR AZLI
KLANG
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
ASSISTANT OPERATION HEAD
TASCO BERHAD
02.2023 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Interacted well with customers to build connections and nurture relationships.
- Monitoring Loading, Picking and Inbound activity and communicate with each respective leader on any issue arise.
CS, EXPORT COORDINATOR
TASCO BERHAD
07.2020 - Current
- Update daily haulage report based on cargo availability for the near closing shipment using SAP system
- Run daily shortage report and email to customer and to all the HOD
- Plan shipment based on Cargo availability and release invoices for picking team
- Liaise with the customer on the Cargo shortage update
- Support monthly internal stock count
- Support and being a Leader for Receiving/Inbound
- Maintain excellent relationships with customer
- Operational duties to include coordination with shippers, truckers, and export of shipments
- Maintain standard operating procedures and customer profiles including key contact, special requirements
- Immediately report problems, operation disputes or discrepancies to HOD and customer
- Resolve issues respective to meet customer requirements, data input – general customer service inquiries
- Liaise with Customers to obtain information to ensure correct measures are in place and all customer needs are met.
- Followed up with customers to resolve inquiries.
- Skilled at working independently and collaboratively in a team environment.
INVENTORY COORDINATOR
Palm Fiber Sdn Bhd
05.2018 - 03.2020
- Conduct delivery accurately as stated in Delivery Order Form issued by Sales Department
- Count, record and complete the order stated in Delivery Order Form
- Practice FIFO (First In First Out) system in conducting the task
- Recording of delivery activities as accordance with standard
- Conduct daily, weekly and monthly stock check and stock take, inclusive of damaged products
- Maintain warehouse housekeeping and orderly on regular basis
- Indicate old stock in daily stock check and segregate the relevant information for further action by immediate superior
- Planning and developing merchandising strategies
- Analyzing sales figures, market trends and customer behavior to determine product needs
- Stocking sales floor shelves and creating attractive product displays
- Determining the need for and implementing product promotions, price changes, mark downs, clear outs, etc
- Ensuring retail staffs are well informed on product details and promotions
- Maintaining and tracking inventory
- Liaising between customer and company
CUSTOMER SERVICE & TRANSPORT COORDINATOR
Cactus Marketing Sdn Bhd
02.2016 - 04.2018
- Planning delivery as well as coordinate with 3rd Party Transporter to ensure on time delivery
- Coordinate with warehouse, logistics, purchasing and sales department as well as other departments within the Group's Entities to ensure on-time delivery of orders
- Coordinate of sales service and marketing strategy for Cactus Products
- Meeting with clients on Agreements and contract
- Involve in Event Management and Road Show for Cactus and Spritzer
- Preparing invoices and DO for customers
- Arrange pay management within Customer to Cactus
- Receiving order from clients via Phone calls
- Attend to Customer Orders, inquiries and complaints.
EXECUTIVE, LOGISTIC & BUSINESS DEVELOPMENT
ESTALCO SDN BHD
09.2012 - 06.2014
- Monitoring scheduled waste collection
- To implement smooth warehouse operations incoming and outgoing system through computerised administartion and retrieval systems
- To implement and maintain complete detailed warehouse materials identification
- To ensure health, safety, cleanliness and security of the warehouse / receiving and distributing goods area at all times
- To ensure the safe receipt, storage, retrieval and timely dispatch of goods
- Servicing existing clients
- Follow up and resolving customer complaint and problem and ensure it is close to satisfaction
- Work closely with team members at all times to achieve quality results & productivity
- Participate in ad-hoc projects as requested
- Proactively identify areas for service & procedural improvement and make recommendations to the Management
- Take in service application and request for back office or self processing
- Comply to Key Performance Indicators
- Any other duties assigned by Manager.
Education
Bachelor's Degree in Business Studies/Administration/Management - International Business
UiTM Bandaraya Melaka
01.2009
Diploma in Business Studies/Administration/Management - Diploma in Business Studies
UiTM Segamat Johor
01.2007
Skills
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- SAP System
- Operational Efficiency
- Scheduling and Planning
- Customer Service
- Problem-Solving
- Inventory Management
- Incidents management
- Operations Management
Personal Characteristics
- Excellent in MS Office application including Word, Excel, Front Page and Power Point processing.
- Confident person and always ensure that all tasks given are done very well
- Very responsible person work as a good team member.
- Can work under pressure and manage stress well
- Good communication skills and friendly
- A fast learner, self motivated and hardworking person.
- Treat failure as learning experience and stepping stones to subsequent success.
Salary Information
- Salary: RM3,000.00 (Inclusive OT)
- Expected Salary: RM3200 – 3500 (Negotiable)
Languages
Malay
Native language
Malay
Proficient
C2
English
Proficient
C2
Timeline
ASSISTANT OPERATION HEAD
TASCO BERHAD
02.2023 - Current
CS, EXPORT COORDINATOR
TASCO BERHAD
07.2020 - Current
INVENTORY COORDINATOR
Palm Fiber Sdn Bhd
05.2018 - 03.2020
CUSTOMER SERVICE & TRANSPORT COORDINATOR
Cactus Marketing Sdn Bhd
02.2016 - 04.2018
EXECUTIVE, LOGISTIC & BUSINESS DEVELOPMENT
ESTALCO SDN BHD
09.2012 - 06.2014
Bachelor's Degree in Business Studies/Administration/Management - International Business
UiTM Bandaraya Melaka
Diploma in Business Studies/Administration/Management - Diploma in Business Studies
UiTM Segamat Johor
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