Mohd Isa Mohd Khamis
Hotel Executive
Taiping, Perak
Summary
Dynamic leader with a proven track record at Iris House Hotel, enhancing operational efficiency and fostering customer relationships. Expert in project management and conflict resolution, I've successfully implemented strategies that significantly improved client satisfaction and team productivity. My approach combines innovative leadership with a focus on achieving tangible results and building strong, lasting relationships.
Overview
22
22
years of professional experience
Work History
Small Business Consultant
My Self
01.2024 - Current
- Identified funding opportunities for small businesses, assisting with grant writing and loan applications as needed.
- Analyzed competitors'' strategies to help clients gain a competitive edge in their respective industries.
- Collaborated with clients to develop strategic plans, setting clear goals and milestones for success.
- Conducted in-depth market research to identify opportunities for expansion and growth.
- Achievement :
- Grow up sale small business in night market kuala kangsar,Nasi Kerabu Khai Wani from RM 22,000 - RM 40 000 permonth.
Volten Agent
Volten International
02.2020 - Current
- Informed clients of policies and procedures.
- Briefly explain about healthy product and the way to use it.
- sell the package and company combo set
- Consult and coaching client after they sign as agent.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Personal Assistant to the Managing Director
Iris House Hotel
10.2014 - 10.2018
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Achievement:
- Improved customer satisfaction 35% based on feedback customer satisfaction survey .
- Conducted employee performance reviews ( including face-to-face,and over the phone-call conversation).
- Increased company profit 40 % by introduce hotel merchandise at Souvenir Shop in the lobby area .
- Coordinated travel logistics including flight bookings, accommodations and transportation ensuring seamless trips for the Managing Director.
- Gathered necessary documentation for meetings by liaising with internal team members or external partners effectively.
- Provided regular updates on ongoing projects keeping the Managing Director well-informed about progress and potential challenges.
- Conducted research on industry trends facilitating informed business decisions by the senior leadership team.
Senior Front Office and House Keeping Supervisor
Iris House Hotel
10.2013 - 09.2014
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
- Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
- Implemented comprehensive risk management strategies to protect the organization from unforeseen financial pitfalls.
Front Desk Receptionist
Iris House Hotel
01.2013 - 09.2013
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Food Service Worker
Hotel Lagenda
02.2003 - 07.2003
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
Education
Bachelor of Science - Hospitality Management
Kuala Lumpur Metropolitan University
Kuala Lumpur, Malaysia 04.2001 -
Skills
Operations management
Customer relationships
Social media marketing
Strategic Growth & Expansion
Staff management
Advanced Negotiation & Stake Holder Management
Recruiting
Conflict Resolution
Time Management
Financial Forecasting & Investment strategies
Project Management
Risk & Crisis Managemnt
Timeline
Small Business Consultant
My Self
01.2024 - Current
Volten Agent
Volten International
02.2020 - Current
Personal Assistant to the Managing Director
Iris House Hotel
10.2014 - 10.2018
Senior Front Office and House Keeping Supervisor
Iris House Hotel
10.2013 - 09.2014
Front Desk Receptionist
Iris House Hotel
01.2013 - 09.2013
Food Service Worker
Hotel Lagenda
02.2003 - 07.2003
Bachelor of Science - Hospitality Management
Kuala Lumpur Metropolitan University
04.2001 -