Mohd Ikmal Bin Mohd Shariff
Customer Service Executive
Kuantan
Summary
Concern-oriented customer service with positive attitude. Eager to learn new knowledge and skill for better self enlightenment and joy.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Kitchen Leader
Sushi King
Kuantan
11.2018 - 11.2019
- Monitoring and operating preparation on rotation roles between plating, cooking and frying and sushi handling sections.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Prepared recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
Service Crew
Zen House Japanese Vegetarian Restaurant
Bandar Sunway
12.2019 - 06.2020
- Zen House is a Japanese style Vegetarian fine dining restaurant
- Successfully delivered good service for local and foreign customers
- Worked as the bartender for preparing good taste of beverages
- Role as a trustworthy cash register and POS systems supervisor
Freelance Translator
Self-Employed
Puchong
01.2020 - 12.2021
- Malay to English and vice versa in Malaysia
- Transcribed over 8 video interviews for a PhD research under Technical fields
- Translated over 9 Medical transcription documents for Becton Dickinson Malaysia
- Rewriting and proofreading
- Communicated effectively with clients to establish scope and requirements of translation, following up after submission of work to confirm satisfaction and understanding.
Customer Service Executive
Startek Sdn Bhd
Johor Bahru
09.2020 - Current
- Assigned for Grab MY - GrabFood team and am currently focusing under Live Chat.
- Handling inbound chats from delivery partners and customer related to GrabFood, GrabMart and GrabExpress.
- Clarified customer issues and determined root cause to resolve product or service concerns.
Education
Diploma - Islamic Studies Majoring Dakwah And Management
Sultan Ahmad Shah Pahang Islamic University College
Kuantan 04.2001 -
Skills
Microsoft Office
Self-joy cooking and watching videos on people speaking different languages although not understand.
I am not an expert but I can cook a decent mal to eat myself. Listening to different words and how the native speakers pronounce it always makes me smile,
Timeline
Customer Service Executive
Startek Sdn Bhd
09.2020 - Current
Freelance Translator
Self-Employed
01.2020 - 12.2021
Service Crew
Zen House Japanese Vegetarian Restaurant
12.2019 - 06.2020
Kitchen Leader
Sushi King
11.2018 - 11.2019
Diploma - Islamic Studies Majoring Dakwah And Management
Sultan Ahmad Shah Pahang Islamic University College
04.2001 -
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