Mohd Hisham Izzuddin Bin Abd Halim
Customer Service Specialist
Batu Caves,Selangor
Summary
A graduate from an esteemed American university specializing in Marketing & Management. Diverse range of work experiences including Event Management, Secretarial tasks, Promotion, Customer Service, and Technical Advisory roles. Well-rounded skill set enables excellence in various professional environments. Academic achievements and hands-on experience make me a valuable asset with the knowledge and expertise to drive success in marketing and management endeavors.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Specialist
TDCX
01.2024 - 03.2024
- Deliver exceptional customer service through various communication channels
- Identify customer needs and research existing issues to provide tailored solutions and clear up any confusion
- Ensure timely resolution of customer inquiries by collaborating with service partners and internal teams
- Provide constructive feedback to improve tools, resources, procedures, and guidelines for enhanced workflow and customer experience
- Strive to provide the highest level of customer satisfaction by following established procedures
- Cultivate strong relationships with customers and go the extra mile to engage with them
- Perform any additional duties assigned by management to support effective implementation and maintenance of the organization's Quality Management System at TDCX.
Freelance Ads Quality Rater
Welocalize
08.2023 - 10.2023
- Used a unique, web-based tool to evaluate search engine an advertisements based on project guidelines
- Reviewed online advertisements in order to improve their content, quality and layout
- Reviewed the language used in advertisements by examining grammar, tone and cultural relevance
- Provided feedback and analysis on advertisements found in search engine results and provide ratings on their relevance to the search terms used
- Ensured the online advertisements met with the standard and quality set by the guidelines.
Advisor I / Customer Service Associate, Technical Support
Concentrix Malaysia
09.2020 - 08.2023
- Provided the relevant and correct troubleshooting steps to resolve customers’ issues via email and chat
- Answered customers’ enquiries with regards to client’s products and services
- Ensured client’s expected KPI are met by the end of every month
- Contributed towards team’s goals and objectives to be positioned at number 1 globally.
Secretary to the Counselors
Mont’ Kiara International School
10.2016 - 03.2020
- Provided secretarial and administrative support to the Counselors
- Managed students’ daily attendance, important records and files
- Prepared important documents for senior graduation and award presentations
- Managed students’ lockers
- Attended and filtered phone calls on behalf of Counselors and High School Principal
- Assisted teachers in organizing a field trip for students
- Prepared important documents such as PR Order and Confirmation Letter.
Event Coordinator
KL Bird Park
09.2015 - 10.2016
- Managed and planned several types of events offered in KL Bird Park’s owned restaurant, Hornbill Restaurant such as birthday party, seminar, family day, school package or high-tea
- Promoted the restaurant’s latest products and promotions as well as exiting services to the clients through a phone call or email
- Prepared important document such as Event Order and guest list
- Calculated the budget and ensured that they were adhered to
- Decorated the event venue
- Coordinated with other restaurant’s staff and monitored event timelines to ensure deadlines were met
- Managed and updated the official Facebook page for Hornbill Restaurant.
Professional Development Unit Intern
British Council Kuala Lumpur
06.2014 - 08.2014
- Planned, coordinated and implemented major special event for Professional Development Unit Department
- Precisely entered daily transaction records into Excel and maintained department’s Outlook calendar
- Actively interacted with past, present and future potential clients over the phone, through email and in person
- Managed transportation for teachers.
Education
Bachelor of Business Administration - undefined
Northwood University
Midland, Michigan 01.2014 - 05.2014
Bachelor of Business Administration Majoring in Marketing & Management - undefined
INTI International College
Subang, Malaysia 08.2010 - 05.2013
Skills
Microsoft Word
Powerpoint
Excel
Access
Outlook
Publisher
Management
Marketing
Customer Service
Administration
Sales
Event Management
Minute Report
Purchasing Order
Public Speaking
Presentation
Activities
- 2014 Style Show- Runway Rhythm Model
- Mannequin Night Model
- Short Story Writing Competition Finalist
- US Independent Day Celebration Helper
- National Zoo Volunteer
- UNICEF supporter
Leadership Experience
- American Marketing Association, Unknown, 08/2014, 12/2014, Student Government Association Representative and Case Study Competition Leader
- Northwood University, Unknown, 02/2014, 12/2014, Food Advisory Board Member, Provided suggestions and ideas on how to improve the level of qualities, products and services for all 3 cafeterias
- INTI International College, Unknown, 01/2012, 07/2013, Class Representative, Leader of the class; responsible to inform all of the classmates on the latest updates of the class
- INTI International College, Unknown, 01/2012, 12/2013, Group Assignment Leader, Team leader, assigned the tasks as well as motivated and encouraged the group members
Personal Information
- Citizenship: Malaysian
- Date of Birth: 11/02/91
- Gender: Male
Employerprojects
- New Straits Times, Unknown, 01/2013, 05/2013, Conducted a SWOT analysis for “School Times”, a subsidiary unit for New Straits Times, one of the leading newspaper company in Malaysia and Singapore
- San Francisco Coffee, Unknown, 05/2013, 07/2013, Conducted a marketing research on behalf of San Francisco Coffee company
References
- Mrs Mary Estardante, maryroseestandarte.natino@concentrix.com
- Mr Huzir Zainal Abidin, huzir2112@yahoo.com
Languages
English
Advanced (C1)
Malay
Bilingual or Proficient (C2)
Interests
Reading
Traveling
Timeline
Customer Service Specialist
TDCX
01.2024 - 03.2024
Freelance Ads Quality Rater
Welocalize
08.2023 - 10.2023
Advisor I / Customer Service Associate, Technical Support
Concentrix Malaysia
09.2020 - 08.2023
Secretary to the Counselors
Mont’ Kiara International School
10.2016 - 03.2020
Event Coordinator
KL Bird Park
09.2015 - 10.2016
Professional Development Unit Intern
British Council Kuala Lumpur
06.2014 - 08.2014
Bachelor of Business Administration - undefined
Northwood University
01.2014 - 05.2014
Bachelor of Business Administration Majoring in Marketing & Management - undefined
INTI International College
08.2010 - 05.2013
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