Mohd Helmi Ali
Senior Executive Flight Operation
Bayan Lepas, Penang
Summary
Dynamic Senior Executive with proven expertise at Firefly Airline in enhancing operational efficiency and compliance. Skilled in crisis management and team communication, I successfully coordinated complex flight operations, ensuring on-time performance and exceptional service quality. My strategic oversight in revenue monitoring led to significant improvements in operational satisfaction and regulatory adherence.
Multi-tasking Senior Executive knowledgeable about sales, operations, and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Overview
16
16
years of professional experience
Work History
Senior Executive
Firefly
02.2009 - Current
- Coordinated daily flight schedules and aircraft movements to ensure operational efficiency and on-time performance.
- Managed crew tracking, hotel bookings, and transportation logistics for flight crews.
- Oversaw flight dispatcher documentation and monitored aircraft readiness and compliance with aviation regulations.
- Acted as the central liaison between flight crews, ground staff, airport authorities, and internal departments.
- Handled disruptions, including last-minute changes, delays, flight cancellations, and emergency situations with clear communication and timely decisions.
- Chaired monthly operations revenue meetings to review performance, identify issues, and plan improvements.
- Monitored and analyzed daily and monthly operations reports, ensuring accuracy in data and timely escalation of issues to management.
- Ensured full regulatory and safety compliance in line with civil aviation standards.
- Delivered exceptional support to both crew and passengers, enhancing service quality and operational satisfaction.
- Assisted with finance and administrative issues, including invoice processing, vendor coordination, and expense tracking.
Education
Diploma - Management
Island College Of Technology
Balik Pulau, Penang, Malaysia 04.2001 -
Skills
- Customer Service & Experience
- Administrative operations oversight
- Revenue & Performance Monitoring
- Finance & Administration Support
- Crisis & Disruption Handling
- Reporting & Data Accuracy
- Team Communication & Cross-Department Collaboration
- Regulatory & Compliance Standards
- Strategic growth planning
Timeline
Senior Executive
Firefly
02.2009 - Current
Diploma - Management
Island College Of Technology
04.2001 -
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