Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Prepared to make a valuable contribution to team success and achieve positive results. Ready to take on new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Procurement Executive
Cempaka Oilfield Sdn Bhd
Kuala Lumpur, Kuala Lumpur
04.2012 - 02.2017
Built relationships with vendors to negotiate ideal terms for purchases.
Managed and maintained purchase orders and invoices.
Researched and identified new suppliers and vendors.
Built long-term supplier relationships with vendors to establish quality and competitive pricing.
Maintained complete documentation and records of all purchasing activities.
Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
Analyzed current vendors and products to stay abreast of market trends and evaluate new suppliers.
Improved supplier relationships by establishing regular communication channels, resulting in enhanced product quality and reliability.
Streamlined procurement processes, significantly reducing order turnaround times by implementing new supplier evaluation system.
Delivered substantial bottom-line impact by identifying inefficiencies in existing procurement processes and implementing corrective measures.
Improved cash flow management by implementing cost-effective payment terms with suppliers.
Analyzed market trends to identify opportunities for cost reduction or operational improvements in procurement activities.
Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
Participated in trade shows and conferences to stay informed of the latest industry developments and maintain a strong professional network.
Played key role in contract negotiations, achieving favorable terms that supported company's budgetary objectives.
Sourced new vendors in effort to boost range of products offered in store locations while reducing costs through strategic contract negotiations.
Customer Care Consultant
Maxis Sdn Bhd
KUALA LUMPUR, Kuala Lumpur
07.2011 - 03.2012
Managed approximately 100 incoming calls, emails and faxes per day from customers
Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
Analyzed feedback from customers to identify trends and make necessary improvements within the department.
Liaised with other departments to facilitate timely resolutions of customer concerns or requests.
Participated in regular training sessions to enhance understanding of new products or services offered by the company.
Developed customized solutions for clients, resulting in higher satisfaction rates and repeat business.
Demonstrated empathy towards customers'' needs while simultaneously adhering to company policies and guidelines.
Site Supervisor
Metropolis Design Consultant
Kuala Lumpur, Kuala Lumpur
06.2007 - 12.2007
Supervise all workers, work progress, make daily report
Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
Maintained records and logs of work performed and materials and equipment used.
Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
Worked with personnel and managers to meet strict timelines.
Maintained strong client relationships, providing regular updates on project progress and addressing any concerns promptly.
Managed subcontractors effectively, monitoring performance and offering guidance as needed to ensure alignment with overall project goals.
Resolved issues among team members to keep employees on task.
Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
Developed work schedules for team members to maximize shift coverage.
Education
Bachelor Degree - Construction Management with Hons
Specialty Chemical and Well Stimulation, Operation Engineer at Deleum Oilfield Services Sdn BhdSpecialty Chemical and Well Stimulation, Operation Engineer at Deleum Oilfield Services Sdn Bhd