Mohd Hakim Mohd Akhib
Operations Manager
Seri Kembangan
Summary
Experienced Operations Manager with 16 years of expertise in the banking operations sector. Adept in team leadership, critical thinking, and fostering collaboration. Recognized for innovative thinking, dedication to excellence, and achievement. Known for flexibility and forward-thinking approach in providing impactful resolutions.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Operations Manager (Global Custody UK, Exceptions)
HSBC Electronic Data Processing
Kuala Lumpur, Kuala Lumpur
01.2024 - Current
- Team lead for the Corporate Actions Exception team within the Global Custody UK division, managing a team of 6 full-time employees (FTEs) to ensure accurate and timely processing of mandatory events exceptions.
- Oversee daily reconciliations across Nostro, Suspense, and Client accounts; conducted detailed break investigations and root cause analyses to maintain financial accuracy and reduce operational risk.
- Utilized systems such as TLM, BANCS, and various HSBC internal platforms to monitor, reconcile, and report financial data related to corporate actions.
- Initiated and implemented multiple process improvements to streamline workflows, reduce manual intervention, and increase team efficiency.
- Conducted regular stakeholder meetings to proactively address reconciliation issues, support swift resolution of breaks, and align operational practices with business goals.
- Produced weekly and monthly KPI reports to track team performance, service levels, and operational metrics, enabling data-driven decision-making.
- Led risk assessment initiatives, identifying control gaps and implementing mitigation plans to strengthen operational risk management frameworks.
- Championed people development through mentorship and soft skills training, fostering a high-performing team culture focused on continuous learning and growth.
Operations Manager
AIA Malaysia
11.2022 - 12.2023
- Perform daily Cash and Position reconciliation for various Business Unit within AIA company
- Ensure all breaks are investigated and rectified on timely manner by liaising with Business Unit and advise the investigation output
- Provide support to BU in terms of trade booking, cash adjustment, trade settlement, cash posting; when required
- Reconciliation items ranging from Cash Transactions, Trade, Income (e.g. Coupon Cash Dividend), WHT, Spot/FX booking
- Business Units / Countries covered; ASEAN countries, NZ
- Ensure accounting book is close on timely manner on monthly basis
- Resource Planning to ensure optimum coverage on daily basis
- System used: EAGLE, Microsoft Office, SAP (BEX analyzer), Bloomberg
- Agency: Nityo Infotech Services Sdn Bhd
Operations Manager (Private Capital Services)
RBC Investor and Treasury Services
11.2020 - 10.2022
- Company Overview: Currently known as CACEIS Malaysia Sdn Bhd
- Act as Depository and Bank to clients
- The main deliverable is to provide services to Private Clients funds located in Europe; Mainly Luxembourg
- Service include but not limited to investment legal documents collection, due diligence process, payment process and cash transaction, FX posting, Cash Flow Monitoring, Portfolio Maintenance, Reconciliations, Annual Ownership Verifications
- Payment execution via MT202, MT599
- Ensure the quality of service delivered is in line with Service Level Agreements (SLA) in place; superior quality, timeliness and efficient of services
- System use: MILVUS, Microsoft Office
- No audit finding by Internal & External audit since taking over the team.
- Successful leading TOM migrations since join the team FTE saving: 1 FTE saved via VBA simplification process
- Developed 3 staff to successful career enhancement, 2 to Supervisors, 1 to Senior Administrator
Operations Manager (Securities Pricing)
RBC Investor and Treasury Services
09.2014 - 10.2020
- Company Overview: Currently known as CACEIS Malaysia Sdn Bhd
- The main deliverable is to provide security prices which obtain from third party provider i.e. Bloomberg, Reuters, Broker, etc.
- Securities: Bonds, Equity, Derivatives, Fund of Funds (FOF)
- Ensure the process control is at optimum level by ensuring business requirement such as Risk and Control Assessment, Business Impact Analysis, Procedure review, BCP document and others are conducted on timely manner to comply with the business policy and regulations.
- System: Central Pricing system, Multifonds, Bloomberg, Reuters, Telekurs, ICE
- Successful leading 2 TOM migrations since join the team. FTE saving: 2 FTE saved via simplification of process
- Developed 4 staff to successful career enhancement, 1 to Supervisor, 1 to Senior Analyst, 2 to Senior Administrator
Global Custody - Corporate Actions
HSBC Electronic Data Processing
08.2007 - 08.2014
- Oversee the entire aspect of the processing corporate actions within of HSBC Hong Kong (Global Custody).
- CA product coverage: Bond (Interest and Redemption), Equity (Cash and Stock Dividend), Meeting and Proxy
- SWIFT message handling: MT546, MT566, MT568, MT202, MT599
- Process: CA announcement, Entitlement/Funding, Payment, Market claim, Reconciliation, Investigations
- Involve in Process Migration of Interest and Redemption event. Attached to HSBC Hong Kong for 2 months and become SME for the process upon returned from Hong Kong
- Award best GSE for 2 times
Education
BBA - Banking And Finance
Universiti Teknologi MARA
Machang, Kelantan, Malaysia 04.2001 -
Skills
- Microsoft Office applications
- Corporate Actions
- Team leadership
- Automated process optimization
- Data analysis proficiency
- Operational efficiency enhancement
- Data-driven problem-solving
Interests
Riding (Bike)
Scuba Diving
Timeline
Operations Manager (Global Custody UK, Exceptions)
HSBC Electronic Data Processing
01.2024 - Current
Operations Manager
AIA Malaysia
11.2022 - 12.2023
Operations Manager (Private Capital Services)
RBC Investor and Treasury Services
11.2020 - 10.2022
Operations Manager (Securities Pricing)
RBC Investor and Treasury Services
09.2014 - 10.2020
Global Custody - Corporate Actions
HSBC Electronic Data Processing
08.2007 - 08.2014
BBA - Banking And Finance
Universiti Teknologi MARA
04.2001 -
Similar Profiles
Arun YadavArun Yadav
Buisness ANALYST (Subject matter expert/Assistant Manager) at HSBC Securities Services, HSBC Electronic Data Processing India Pvt LtdBuisness ANALYST (Subject matter expert/Assistant Manager) at HSBC Securities Services, HSBC Electronic Data Processing India Pvt Ltd
Eshwari SrirangamEshwari Srirangam
Credit Underwriter at HSBC Electronic Data ProcessingCredit Underwriter at HSBC Electronic Data Processing
Liza SarmahLiza Sarmah
Senior Analyst at HSBC Electronic Data ProcessingSenior Analyst at HSBC Electronic Data Processing
Amrik SinghAmrik Singh
Promoter at Pustaka Rakyat (Cheras) Sdn BhdPromoter at Pustaka Rakyat (Cheras) Sdn Bhd
Yugneswari Muniandy Yugneswari Muniandy null
Teacher at Inigo AcademyTeacher at Inigo Academy