Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
CustomerServiceRepresentative
Mohd Hairussalam Bin Sujak

Mohd Hairussalam Bin Sujak

Customer Service Representative
Klang, Selangor,10

Summary

Dynamic customer service representative and automotive technician with a proven track record at Volvo Malaysia Sdn Bhd. Expert in problem-solving and customer engagement, enhancing satisfaction through effective communication and technical expertise. Successfully resolved conflicts, fostering loyalty and repeat business while performing comprehensive vehicle diagnostics and maintenance.

Overview

12
12
years of professional experience
2
2
Languages

Work History

Customer Service Representative

Volvo Malaysia Sdn Bhd
07.2019 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for technical report, quotation & invoice.

Automotive Technician

Volvo Malaysia Sdn Bhd
11.2013 - 06.2019
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Troubleshot and diagnosed faults with vehicle systems and components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.

Education

Certificate of Automotive Diesel - Automotive

Polytechnic Ungku Omar
Ipoh, Perak, Malaysia
04.2001 -

Skills

Customer engagement

Problem-solving

Active listening

Product knowledge

Work Preference

Job Search Status

Not actively looking

Work Type

Full Time

Salary Range

RM72000/yr - RM84000/yr

Timeline

Customer Service Representative

Volvo Malaysia Sdn Bhd
07.2019 - Current

Automotive Technician

Volvo Malaysia Sdn Bhd
11.2013 - 06.2019

Certificate of Automotive Diesel - Automotive

Polytechnic Ungku Omar
04.2001 -
Mohd Hairussalam Bin SujakCustomer Service Representative