MOHD HAFIZAM BIN RAZALI
Assistant Manager
Summary
Driven Assistant Manager and Technical Assistant at Telekom Malaysia Berhad, adept in operations management and strategic planning. Excelled in enhancing customer satisfaction and driving sales growth through effective problem-solving and project management. Skilled in MS Office and fostering teamwork, significantly contributed to business improvement and revenue development strategies. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Telekom Malaysia Berhad
12.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strategy to increase sales and drive profits.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
TECHNICAL ASSISTANT
TELEKOM MALAYSIA BERHAD
04.2008 - 11.2023
- Provided technical guidance and support to team members.
- Updated supervisor on status of projects.
- Gathered, organized and distributed technical documentation.
- Troubleshot malfunctioning hardware and software deployments to support nonstop operations.
- Repaired hardware infrastructure using hand tools and components.
- Set up and configured desktop computers, peripherals and accounts, assigning appropriate security levels.
- Provided high-quality customer support by addressing inquiries and resolving technical problems, leading to increased customer satisfaction.
- . Prepare project brief, prepare project cost breakdown, Prepare Cash flow.
- Check and confirm remark foc eside to be updated in NEPS/NIS/Granit system
- Supervisor project Telekom, pull cable, termination, testing cable, equipment.
- Prepare, complete and make complete submission of ISO documentation (on PDT) for each project according to the division of the exchange that has been set.
- Prepare and complete all project requirements according to the division of the exchange that has been set (MASTERPLAN READINESS)
- Lead project HSBB for state Pahang from masterplan, planning, implementation and service to customer – TM UNIFI 7. Lead project 5G, infra fiber to tower.
- Prepare costing & infra to all customer
Education
Bachelor of Science - Electrical Engineering
UNIVERSITI TEKNOLOGI MALAYSIA (UTM)
Skudai, Johor, Malaysia 04.2001 -
High School Diploma -
UNIVERSITI TEKNOLOGI MALAYSIA (UiTM)
Seberang Jaya, Penang, Malaysia 04.2001 -
Skills
Operations Management
Product and service knowledge
Employee Performance Evaluations
Cost Reduction
Strategic Planning
Compliance understanding
Project management abilities
Budgeting and finance
Succession Planning
Contract Management
Meeting facilitation
Multitasking Abilities
Problem-solving abilities
MS Office
Computer Skills
Languages
Malay, English
Native language
Malay
Proficient
C2
English
Advanced
C1
Timeline
Assistant Manager
Telekom Malaysia Berhad
12.2023 - Current
TECHNICAL ASSISTANT
TELEKOM MALAYSIA BERHAD
04.2008 - 11.2023
Bachelor of Science - Electrical Engineering
UNIVERSITI TEKNOLOGI MALAYSIA (UTM)
04.2001 -
High School Diploma -
UNIVERSITI TEKNOLOGI MALAYSIA (UiTM)
04.2001 -