

Seasoned professional with over 16 years in supplier management and procurement coordination, specialising in KPI monitoring and stakeholder engagement. Expertise in optimising operational workflows and SLA performance, ensuring effective supplier coordination and cross-functional communication. Strong leadership and problem-solving skills foster efficiency and enhance results in government and supplier-related operations.
Co-led supplier and government client management operations to enhance collaboration and service delivery.
Managed issue escalation process, facilitating timely resolutions to minimise disruption.
Monitored KPI, SLA and operational performance to support service quality.
Facilitated coordination with stakeholders in the Ministry of Finance procurement sector.
Prepared and managed reporting for suppliers and transactions.
Supported operational improvement and standardised reporting initiatives to enhance data consistency.
Supported operational planning for sales, marketing promotions, and events for suppliers.
Acted as a point of contact for internal and external communication.