Mohd Ghazi Adib Yahya
IT Associate
Kajang,Selangor
Summary
Competent IT Associate well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Self Employed Business Owner
Self Employed
Kajang, Selangor
01.2019 - Current
- Created promotion car price table for car dealer that includes rebates, promotion prices and sales taxes (Data Entry - Excel).
- Expanded customer base and boosted profit within product line (Online Business).
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques (Online Business).
- Developed and updated sales tracking spreadsheets using Excel and Google Sheets (Online Business).
- Capitalized on social media platforms to increase market awareness, sales and recruit sales agents (Online Business).
IT Associate
IOM - UN Migration Agency
Kuala Lumpur, Wilayah Persekutuan
01.2012 - 09.2018
- Reduced yearly IT inventory time scale by 60% after implementing SpiceWorks Inventory tools.
- Coordinated office relocation project for IT related matters including general networking, workstation arrangement, server room setup, PABX system and internet services.
- Oversaw IT activities to maintain operations by maintaining laptops, desktops and some mobile devices for 70 users.
- Provided on-site and remote technical support to 70 users in Main Office and sub-offices.
- Performed server backups and changed and replaced backup tapes daily, weekly, monthly and yearly with Symantec Backup Exec 15.
- Managed $200,000 IT capital budget to measure and monitor fixed asset proposals.
- Resolved customers' reported issues to satisfaction within 10 minutes of call.
- Configured hardware, devices and software to set up work stations for employees.
- Removed malware, ransomware and other threats from laptops and desktops systems.
- Patched software and installed new versions to eliminate security problems and protect data.
IT Executive
PNB Darby Park
Kuala Lumpur, Wilayah Persekutuan
06.2007 - 12.2011
- Incorporated technology guidelines, controls, processes and solutions to mitigate business risks.
- Interviewed, hired, trained and mentored staff by coaching daily, leading performance reviews and offering constructive feedback.
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Managed wireless devices, network infrastructure, server, desktop workstation and PABX.
Education
Diploma in Computer Science - Information Technology
University Technology of Malaysia
Johor 01.1998 - 12.2000
Skills
MS Office
Additional Information
COURSE ATTENDED:
- 2009 - Managing IBM Lotus Domino 7 Servers & Users
- 2011 - CCNA Boot Camp
- 2015 - Basic Life Support (CPR) & AED Training
- 2018 - Microsoft Excel Hands on Approach Training
- 2019 - Cisco CCNA Router Configuration for Beginners
- 2019 - Learn Network Hacking drom Scratch (WiFi & Wired)
Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Self Employed Business Owner
Self Employed
01.2019 - Current
IT Associate
IOM - UN Migration Agency
01.2012 - 09.2018
IT Executive
PNB Darby Park
06.2007 - 12.2011
Diploma in Computer Science - Information Technology
University Technology of Malaysia
01.1998 - 12.2000
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