MOHD FITRI BIN ABD GHANI
ASSISTANT MANAGER
Beranang
Summary
To seek experience at suitable area that offer the best working experience to improve skills and knowledges. A meticulous person that always looking for perfection in finishing every single task that i'm doing.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
Part-Timer (Banquet)
Hotel Pullman Putrajaya Lakeside
07.2014
- Assisted to prepare table setting and prepare a mise-en-place for dinner event of private company
- On event only
Part-Timer (Banquet)
Hotel Bangi-Putrajaya
05.2014
- To prepare table setting in chinese cuisine and make a mise-en-place for chinese wedding
- On event only
Kitchen helper
Staffield Country Resort Bhd
01.2010
- Prepare mise-en-place for Ala-Carte Menu, and cooking western food
Assistant Manager
Domino's Pizza Malaysia
12.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Generated repeat business through exceptional customer service.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Increased sales through effective merchandising strategies and targeted promotions.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Commis 2
The Royale Chulan Resort & Spa Seremban
11.2019 - 04.2022
- Company Overview: https://www.royalechulan.com/Seremban/Home.aspx
- To prepare mise en place, cooks and plating Ala Carte Menu such as Nasi Goreng Bonda, Mamak fried Nodle, Norwegein Salmon, Cantonese Nodle, Chad Kuew Tiauw, Fried Be hon, Fried kuew tiauw, beef burger, chicken Burger, sausage sambal, Nonya Mi Curry, Wantan Fried Nodle, Mushroom soup, pizza pepperoni, pizza margarita, Beef tenderloin, Sirloin Steak, fish and chips, spageti marinara, bolognese, carbonara, aglio olio. and also, to do mise on place
- Cooks and serve for breakfasf menu such as Nasi Lemak with condiment, omelette, turkey ham, chicken ham, fried nodle, fried rice, japanese rice, miso soup with condiment, nodle soup with condiment, half boiled egg, grill sausage, variotion type of pasta, tomato grill, beef bacon and chick peas..
Culinary Instructors
Giatmara Malaysia Sdn. Bhd.
07.2017 - 04.2018
- Company Overview: giatmara.edu.my
- Involved directly in the purchasing of cooking ingredients to implement teaching and learning sessions.
- Instuct the development of portfolio cooking and waiters courses for the the Malaysian skill Certificate level 2 code HT-012-2-2012.
- Teaching theory and practical using teaching aids and following teaching plan and National occupational Standard designated by Malaysian skills department standard.
Trainee (Marriot Cafe kitchen)
Singapore Marriot Tang plaza
01.2016 - 01.2017
- Company Overview: http://www.singaporemarriott.com
- Handling a Beech Oven craving station.
- Cooks baked craving item such as Roast Beef, Roast Lamb, baked salmon, red snapper. Also side dish Lasagna, Mornay Cauliflower, Bone Marrow and Potato Gratin.
- Prepare all the fourteen sauce such as garlic confit, shallot confit, apple sauce, rosemary sauce, thyme sauce, black pepper sauce, garlic jus, beef jus, teriyaki sauce, hot sauce, barbeque sauce, mushroom sauce and white wine sauce.
- Prepare hi-tea dish such as pizza, steam popiah, nachos, fish and chips
- Assist other station to do turn over for lunch, hi-tea and dinner
Part-Timer (Banquet)
Cyberview Resort & Spa
07.2015 - 11.2015
- Assisted to prepare table setting in chinese cuisine and make a mise-en-place for chinese wedding
- Assisted to prepare table setting and prepare a mise-en-place for dinner event of private company
- On event only
Part-Timer (kitchen helper) F1 & Moto GP Event
Sama-Sama Hotel
01.2014 - 01.2015
- Prepare mise-en-place for Ala-Carte Menu, and cooking
- On event only
Commist 3
Monterez Golf & Country Club
07.2010 - 10.2010
- Prepare mise-en-place for Ala-Carte Menu, and cooking Malaysia local food
Education
Diploma - Culinary Arts
Nilai University
Nilai, Negeri Sembilan04.2016
Certificate - Japanese Language Foundation
Kolej Kemahiran Tinggi MARA
Beranang, Selangor10.2011
Malaysian Skill Certificate - Vocational Training Officer
Tunas Mahir Training Services Sdn. Bhd.
Kajang, Selangor09.2011
Professional Certificate - Mara Cooks and Waiters
Giatmara Hulu Langat
Kajang, Selangor06.2011
Certificate of Education & Vocational Certificate - Education Malaysia
Sekolah Menengah Vokasional (ert) Dato' Undang Muhd Sharip
01.2009
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Team management
Time management
Flexible and adaptable
Microsoft Word
Calm under pressure
Supervision and leadership
Excellent communication
Verbal communication
References
- Daniele, Trivero, Chef de Cuisine, +65 6-735 5800 Ext 4574, Singapore Marriott Tang Plaza Hotel, Singapore
- Edward Philip, Joseph, Dean of Hospitality & Tourism in Nilai University, +60 6-850 2338, Nilai University, No 1, Persiaran Universiti, Putra Nilai, Nilai, Negeri Sembilan, Malaysia, 71800
- NorLela Binti, Basharuddin, Teacher, +60 12 3085113, Giatmara Setiawangsa, D' Wangsa, 18, Jalan Wangsa Delima 11, Wangsa Maju, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 53300
- Mohd Nazry Bin, Aripin, Sous Chef, +60 10 5304836, The Royale Chulan Resort & Spa Seremban, Jalan Dato A.S Dawood, Seremban, Malaysia, 70100
ACTIVITIES/INVOLVEMENT
Malaysia skills Competition – Restaurant Service Program Formation of Technical Entrepren
Accomplishments
Medallion of excellence in restaurant service in Malaysia Skill Competion.
Certification
Servsafe
Timeline
Servsafe
06-2025
Assistant Manager
Domino's Pizza Malaysia
12.2022 - Current
Commis 2
The Royale Chulan Resort & Spa Seremban
11.2019 - 04.2022
Culinary Instructors
Giatmara Malaysia Sdn. Bhd.
07.2017 - 04.2018
Trainee (Marriot Cafe kitchen)
Singapore Marriot Tang plaza
01.2016 - 01.2017
Part-Timer (Banquet)
Cyberview Resort & Spa
07.2015 - 11.2015
Vocational Training Officer
01-2015
Part-Timer (Banquet)
Hotel Pullman Putrajaya Lakeside
07.2014
Part-Timer (Banquet)
Hotel Bangi-Putrajaya
05.2014
Part-Timer (kitchen helper) F1 & Moto GP Event
Sama-Sama Hotel
01.2014 - 01.2015
Commist 3
Monterez Golf & Country Club
07.2010 - 10.2010
Kitchen helper
Staffield Country Resort Bhd
01.2010
Certificate - Japanese Language Foundation
Kolej Kemahiran Tinggi MARA
Malaysian Skill Certificate - Vocational Training Officer
Tunas Mahir Training Services Sdn. Bhd.
Professional Certificate - Mara Cooks and Waiters
Giatmara Hulu Langat
Certificate of Education & Vocational Certificate - Education Malaysia
Sekolah Menengah Vokasional (ert) Dato' Undang Muhd Sharip
Diploma - Culinary Arts
Nilai University