Summary
Education
Skills
Affiliations
Accomplishments
Timeline
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Mohd Fitri Aziz

Selangor

Summary

Analytically with this skills as in IT and a very detailed oriented person where my experience can be utilized to improve my work. Learn the never ending technology growth, passionately and interest in Information Technology.

Education

Skills

  • Diploma in Information Technology (304)
  • PC Technical Maintenance Certificate
  • Sharepoint Certificate

Affiliations

Andrew Shift Lead(Tech Mahindra) 012 250 1916

Accomplishments

2007 November – 2008 April: Celcom: Customer Service Representative A 1 year extended contract but due to other's resolvation didn't continue, had 6 months time period working there till end of contract basis. Job Scope was general questions and technical on how to handle customer issues applicable of services and products knowledge information VAS(Value added Services), we were provided with certain list of programs on the computer to help on assisting them. Checking on how to handle their phone gprs/wap connecting from their bluetooth with 2 ways connection between Handphone and Computer for internet access was part of the technical problems we daily have to solve while on the phone directing the customer on what to do.  2011 July – 2012 August Fujitsu: Service Desk EngineerWorking here with full of challenges, being a contract under Fujitsu. We do mostly on IT data migration and analyze sending one data to another team of resolving related to Wintel, Citrix, Solman, Blackberry, Lotus Notes, Windows OS, Microsoft Office, VPN, Sap Application, Sap BI, Sap Basis issues supporting group from around the world. In part of that our job scope also relate to technical troubleshoot for their profile using Citrix such as unlocking their account and also BEW which is something like VPN we do troubleshoot on resetting their seed file, unlock and reset their PIN code.  2013 January – 2014 March CareFusion: Technical Support Analyst Level II Being a pioneer in newly start-up company in Malaysia as of January facing with New Procedure Implementation, was hired as Level I but during Training in the first month was promoted to Level II Agent, was able to take up the responsibility during my tenure, Giving/Teaching Implementation of troubleshooting/procedure process to Level 1 colleague, Highly needed KPI standardizing for the first few months to keep up with the challenges brought through us to maintain the project. First point troubleshooting before escalating it to backend team in Outlook/ Windows/ Lync/ Cisco IP Phone/ Mobility(Blackberry, IPhone, Samsung Galaxy)/ Wireless Device/ Internet Explorer. Analyst data on SAP with same job function with previous company(Fujitsu) on SAP MDM/ Basis/ Portal which are few of the SAP we analyze as well doing SAP Batch Processing on REP/GTP/CPP. Analyst data on Wintel/ Network/ Unix/ SharePoint to be escalate to appropriate team. Do unlock account/password reset on AD/ SAP(All Instance)/ adding user in the distribution list/group mailbox through customer management portal, SharePoint Administration Access/Give, password reset on Cisco IP Phone as well troubleshooting internal integrated website mostly on IE and Chrome. ​2016 May – 2016 November TechMahindra: Associate Technical SupportManaged the number under celcom with any Technical issue, provide L1 support for PC and Laptop issues such as docking station, batteries, LCD monitor, battery charger, we support under celcom project which is for Celcom, outsource worker working under TechMahindra. All of these technical issues for number which is number registration, number port in, number change of plan, number value added services, number port out, networking escalation, managed wifi or LAN escalation. We also support service request issue which only handles L1 escalation part to the correct team. 

Timeline

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Mohd Fitri Aziz