Hi, I’m
Mohd Firdauss Yohanis Kopong
Arena Manager
Kota Kinabalu, Sabah,12
Summary
Proven Area and Restaurant Manager at Pizza Hut Malaysia, adept in transforming operations and teams for peak efficiency and profitability. Excelled in relationship building, operations management, and strategic planning, leading to significant customer satisfaction and sales growth. Skilled in performance management and decision-making, consistently exceeding targets through innovative business development.
Overview
12
years of professional experience
Work History
Pizza Hut Malaysia
Area Manager
12.2020 - Current
Job overview
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Transformed underperforming teams into productive, profitable teams.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Developed and implemented strategies to improve customer service and increase sales.
Pizza Hut Malaysia
Restaurant Manager
05.2013 - 11.2020
Job overview
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Education
Open University of UKRemote
Bachelor of Arts from Business Managment
05-2019
University Overview
- [International Grade], [School Name], [Year] - [Number] GPA Conversion
Skills
Relationship building and management
Timeline
Area Manager
Pizza Hut Malaysia
12.2020 - Current
Restaurant Manager
Pizza Hut Malaysia
05.2013 - 11.2020
Open University of UK
Bachelor of Arts from Business Managment
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