Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Mohd Firdaus Zainal Abidin

Mohd Firdaus Zainal Abidin

Customer Service Advisor
Pulau Pinang,10

Summary

Hyundai Expert Service advisor for 3 years, Responsibles For the customers service experience at the workshop.

Overview

20
20
years of professional experience

Work History

CUSTOMER SERVICE OFFICER

SIME DARBY AUTO SELECTION SDN BHD
07.2024 - Current
  • Assisted call-in customers with questions and orders.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.

SERVICE ADVISOR

SIME DARBY AUTO HYUNDAI
01.2022 - 06.2024
  • Attend customer for work repair, advise and explain to customer about the car, prepare schedule for customer to come service, warranty insurance submitted
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.

JOB CONTROLLER

SIME DARBY AUTO HYUNDAI
01.2021 - 01.2022
  • Delegate repair order to available technician and maximize technician efficiency and productivity hours, monitor work in the workshop, assist foreman, record attendance morning briefing, follow up warranty, check tagging part, audit

FOREMAN

SIME DARBY AUTO HYUNDAI
01.2017 - 01.2020
  • Organize and control workshop operations, check work quality of technician (QC), deal with health and safety issues (ESH), plan and organize technician work flow, carry out quality control checks and write reports, keep meticulous records of inventory, work orders, maintenance and repair schedules, and technician records

SENIOR TECHNICIAN

SIME DARBY AUTO HYUNDAI
01.2013 - 01.2017
  • Repair/replace worn parts, perform major repair of vehicle maintenance tasks (transmission & electrical), conduct extensive diagnostic procedures, clean and maintain the work environment

TECHNICIAN

SIME DARBY AUTO HYUNDAI
01.2005 - 01.2013
  • Test parts and systems, perform repairs based on vehicle specification and customer concern, perform basic care vehicle maintenance

Education

CERTIFICATE IN AUTOMOTIVE ENGINEERING - undefined

INSTITUT KEMAHIRAN MARA
PEKAN, PAHANG

SIJIL PELAJARAN MALAYSIA - undefined

SEKOLAH MENENGAH KING EDWARD VII
TAIPING, PERAK

Skills

Receiving customer, recomfirm all repairs request by customer are complete and return to customer in an excellent condition

Accomplishments

  • Cercificate Electric vehicle (service advisor) 2023
  • Cercificate Expert of service Advisor 2022
  • Cercificate of service Advisor 2022
  • Technical training new Hyundai Elantra AD facelift - 2019
  • Certificate of Excellent Team Building - 2018
  • Represented Malaysia (Superior Skill) for Hyundai Skill Olympic at Seoul, Korea - 2017
  • Certificate of Responsibility - 2017
  • Certificate of Appreciation Hyundai National Skill Competition (1st place) - 2017
  • Technical Training Hyundai Ioniq (Hybrid) - 2017
  • Technical Training Dual Clutch Transmission (DCT) Model Hyundai Tucson (TL) & Ioniq (Hybrid) - 2017
  • Certificate of Master Technician - 2016
  • Technical Training Hyundai Tucson (TL) - 2016
  • Certificate of Expert Technician - 2015

Languages

English
Upper intermediate (B2)
Malay
Advanced (C1)

Timeline

CUSTOMER SERVICE OFFICER

SIME DARBY AUTO SELECTION SDN BHD
07.2024 - Current

SERVICE ADVISOR

SIME DARBY AUTO HYUNDAI
01.2022 - 06.2024

JOB CONTROLLER

SIME DARBY AUTO HYUNDAI
01.2021 - 01.2022

FOREMAN

SIME DARBY AUTO HYUNDAI
01.2017 - 01.2020

SENIOR TECHNICIAN

SIME DARBY AUTO HYUNDAI
01.2013 - 01.2017

TECHNICIAN

SIME DARBY AUTO HYUNDAI
01.2005 - 01.2013

CERTIFICATE IN AUTOMOTIVE ENGINEERING - undefined

INSTITUT KEMAHIRAN MARA

SIJIL PELAJARAN MALAYSIA - undefined

SEKOLAH MENENGAH KING EDWARD VII

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