Mohd Firdaus Zainal Abidin
Customer Service Advisor
Pulau Pinang,10
Summary
Hyundai Expert Service advisor for 3 years, Responsibles For the customers service experience at the workshop.
Overview
20
20
years of professional experience
Work History
CUSTOMER SERVICE OFFICER
SIME DARBY AUTO SELECTION SDN BHD
07.2024 - Current
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
SERVICE ADVISOR
SIME DARBY AUTO HYUNDAI
01.2022 - 06.2024
- Attend customer for work repair, advise and explain to customer about the car, prepare schedule for customer to come service, warranty insurance submitted
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
JOB CONTROLLER
SIME DARBY AUTO HYUNDAI
01.2021 - 01.2022
- Delegate repair order to available technician and maximize technician efficiency and productivity hours, monitor work in the workshop, assist foreman, record attendance morning briefing, follow up warranty, check tagging part, audit
FOREMAN
SIME DARBY AUTO HYUNDAI
01.2017 - 01.2020
- Organize and control workshop operations, check work quality of technician (QC), deal with health and safety issues (ESH), plan and organize technician work flow, carry out quality control checks and write reports, keep meticulous records of inventory, work orders, maintenance and repair schedules, and technician records
SENIOR TECHNICIAN
SIME DARBY AUTO HYUNDAI
01.2013 - 01.2017
- Repair/replace worn parts, perform major repair of vehicle maintenance tasks (transmission & electrical), conduct extensive diagnostic procedures, clean and maintain the work environment
TECHNICIAN
SIME DARBY AUTO HYUNDAI
01.2005 - 01.2013
- Test parts and systems, perform repairs based on vehicle specification and customer concern, perform basic care vehicle maintenance
Education
CERTIFICATE IN AUTOMOTIVE ENGINEERING - undefined
INSTITUT KEMAHIRAN MARA
PEKAN, PAHANGSIJIL PELAJARAN MALAYSIA - undefined
SEKOLAH MENENGAH KING EDWARD VII
TAIPING, PERAKSkills
Receiving customer, recomfirm all repairs request by customer are complete and return to customer in an excellent condition
Follow up vehicle progress, contact/liase with customer on additional work/estimate/arrival of part/and reschedule promise time
Responsibles for Business targets (sales And throughput) as stated in yearly MPLAN target
Ensure warranty claim are processed and submitted to system
Control WIP and call customer for update the car
Accomplishments
- Cercificate Electric vehicle (service advisor) 2023
- Cercificate Expert of service Advisor 2022
- Cercificate of service Advisor 2022
- Technical training new Hyundai Elantra AD facelift - 2019
- Certificate of Excellent Team Building - 2018
- Represented Malaysia (Superior Skill) for Hyundai Skill Olympic at Seoul, Korea - 2017
- Certificate of Responsibility - 2017
- Certificate of Appreciation Hyundai National Skill Competition (1st place) - 2017
- Technical Training Hyundai Ioniq (Hybrid) - 2017
- Technical Training Dual Clutch Transmission (DCT) Model Hyundai Tucson (TL) & Ioniq (Hybrid) - 2017
- Certificate of Master Technician - 2016
- Technical Training Hyundai Tucson (TL) - 2016
- Certificate of Expert Technician - 2015
Languages
English
Upper intermediate (B2)
Malay
Advanced (C1)
Timeline
CUSTOMER SERVICE OFFICER
SIME DARBY AUTO SELECTION SDN BHD
07.2024 - Current
SERVICE ADVISOR
SIME DARBY AUTO HYUNDAI
01.2022 - 06.2024
JOB CONTROLLER
SIME DARBY AUTO HYUNDAI
01.2021 - 01.2022
FOREMAN
SIME DARBY AUTO HYUNDAI
01.2017 - 01.2020
SENIOR TECHNICIAN
SIME DARBY AUTO HYUNDAI
01.2013 - 01.2017
TECHNICIAN
SIME DARBY AUTO HYUNDAI
01.2005 - 01.2013
CERTIFICATE IN AUTOMOTIVE ENGINEERING - undefined
INSTITUT KEMAHIRAN MARA
SIJIL PELAJARAN MALAYSIA - undefined
SEKOLAH MENENGAH KING EDWARD VII