Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
MOHD FIRDAUS ROSLI

MOHD FIRDAUS ROSLI

SERVICE ADVISOR
Johor Bahru, Johor,01

Summary

Dynamic Service Advisor at Hyundai Motors with a proven track record of elevating customer satisfaction through exceptional service and effective complaint resolution. Skilled in vehicle assessment and customer relationship management, I consistently exceeded expectations, fostering trust and loyalty while achieving high customer ratings. Committed to quality control and proactive problem-solving.

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Service Advisor

Hyundai Motors
04.2009 - Current
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Responded proactively and positively to rapid change.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.

Education

High School Diploma -

INOKOM AUTOMOTIVE TRAINING CENTRE
Kuala Lumpur, Malaysia
04.2001 -

Skills

Customer service

Interests

Automotive Technology

Travel

Music

Sport

Timeline

Service Advisor

Hyundai Motors
04.2009 - Current

High School Diploma -

INOKOM AUTOMOTIVE TRAINING CENTRE
04.2001 -
MOHD FIRDAUS ROSLISERVICE ADVISOR